A message about another person using my account keeps popping.

[hahbee]

A message about another person using my account keeps popping, and it's not true, nobody's using my account, it started when I updated to MacOs Tahoe (26). I've changed my password several times and it keeps showing, not everyday, not always with indesign, sometimes is Acrobat other times it's Phtoshop, usually when I quit and reopen it stops showing, but ut's annoying, maybe it's not sending the message I quit the App at home, because I use it both at home and in my workplace.

Is someone. else seeing this message (it's in Spanish but you get the point)? Or it's just me and I got a hacker who only hacks Adobe, BTW?

[kglad]

check your account, https://account.adobe.com/activated-devices

paste here a screenshot of the activated devices panel

[Shivangi_Gupta]

Hello,

You can check the list of activated devices here: https://adobe.ly/487RtEG

You can deactivate the extra devices and see if it helps.

^Shivangi

[hahbee]

There're only visible my two active devices, home and work, if I'm at home my work mac is turned off and viceversa, I activated the two step verification via Adobe Account Access App. Let's see if that works.

[kglad]

@hahbee 

you should delete the activatated devices via your account page and then sign into your two computers.

[Awesome_finder0885]

Same issue here. Began mid-November after years without this issue. Signing out doesn't help. Adobe has force-changed my password twice in the last month. Tried contacting Adobe Support and they were zero help. 

[kglad]

@Awesome_finder0885 

the starting point for everyone with this problem is:

1. enable 2fa

2. sign out from all activated devices listed on your adobe account page.

that fixes the problem for maybe 1/2 the users.