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Can't Verify Subscription Status

New Here ,
Aug 22, 2023 Aug 22, 2023

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I couldn't find a way to contact customer support to complain about this, so maybe this will work.  I use Lightroom Classic because I travel constantly and typically need to work offline.  So it's frustrating - no wait - infuriating - to open Lightroom only to be presented with the message saying "We Can't Verify Your Subscription Status" and the only option I have is to quit and sit on my ass until I have Internet access.  What kind of bs is this?  There needs to be a warning saying something like "Adobe needs to connect to the Internet within the next 48 hours to verify your subscription status or Lightroom will be temporarily disabled".  Creatives need to work everywhere at all hours and believe it or not, sometimes we don't have Internet but still need to edit using the software we pay you every month to use.  Thanks.

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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Unfortunately, there is very little folk on this forum can do to help. Therefore, I'll move your post to Account, Payment & Plan forum.

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Thanks!!

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi there,

We understand your trouble. It happens because you need to sign in to the Creative Cloud desktop app after a particular time interval of 30days for Individual subscription. After that, you get a grace period of approximately 2 months. 

You can get more info here: Internet connectivity, offline grace period, and reminders

Also, for the notification error that you're getting, please follow this article: Cannot verify subscription status in offline mode 

We hope it helps.

Let us know if you have any questions for us.

Regards,

Shivangi

 

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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@Ray Tisdale 

 

before you travel, open the soon to be needed subscription apps.  leave them open and minimized to ensure they are available when you have no internet.  that's the only guranteed way (i've found) to ensure you can open adobe apps while traveling.

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New Here ,
Aug 23, 2023 Aug 23, 2023

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The problem is I do open the app while connected to the Internet almost
daily, so it's had plenty of opportunities to connect and "reset the
clock". Adobe needs to do better if they are going to force this
subscription model on everyone - I hope they monitor these forums and take
notice that others have raised the same issue.

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Community Expert ,
Aug 23, 2023 Aug 23, 2023

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@Ray Tisdale 

 

i understand and i've had the same problem.  that's why i do (and you should) leave the app open (and minimized) prior to travel.

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