Charged After Cancellation – Refund Request

[singh_9600]

Hello Adobe Team,

I canceled my subscription on 08 December 2025 during the free trial and received a cancellation confirmation email.
Despite this, I was charged €36.89 today for Adobe Acrobat Pro.

I did not intend to continue, and I have not used the product at all.
Please refund this charge and confirm that my subscription is fully canceled.

Thank you.

Adobe ID: <Removed personal info>

[kglad · Accepted solution]

you probably cancelled ai for acrobat and failed to cancel acrobat.  to confirm, check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?