Is it not possible to contact Adobe support using chat or phone?
To contact support via chat, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
For phone number you can see the following link
You can also reach Adobe at Twitter @Adobecare
The first link just sends me to a useless page with more links... tried to call them, but the lines just cuts off.
Wait on that page for a bit the chat popup will open automatically. You don't need to click on any of the links on the page. If the chat popup does not open then as I mentioned disable all the ad/script blockers and firewalls, if it still does not show up change your browser/device/network. I just checked the link on Safari on my MAC and the chat popup did open.
Also do try contacting via Twitter, the account is quite active there
you have to check the lower right corner of your screen for the automatic popup. if you're not seeing that popup, use a browser that allows popups and cookies, or if you don't understand how to google and change your browser settings, try a different browser.
But thanks for the answer!