Early Cancellation Fee

[Mystic_Harmony3649]

I signed up to use the free trial of stock images. After that period, I never used it and didn't even know my plan had started. Yesterday, I found out that I've been charged for the plan for the past three months. I'm already upset about paying for something I didn't use, but now I’m being told that I need to pay an early cancellation fee as well. This doesn't make sense. If I had used the service, I would have willingly paid the fee, but charging customers who haven't used it is unreasonable. I'm really disappointed in Adobe. I hope you can refund the three months of charges and waive the cancellation fee.

This is a very deceptive business practice, and if proper action is not taken, I will make it public and expose how Adobe deceives customers into buying their services.

[kglad · Accepted solution]

free trials always roll-over into paid subscriptions.  you can make your case to adobe support. 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[John T Smith · Accepted solution]

You may not remember seeing the terms when you 'clicked to agree' to get a subscription

But you did agree and that is why you are required to pay 1/2 of your remaining time

Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730