Illustrator on Ipad doesn't work

[Nastasiya.]

Hi. I paid for an Adobe Illustrator subscription on iPad yesterday. The payment went through, and the subscription was paid. The app worked fine until lunchtime today. Then I was kicked out of the app, and when I tried to log in again, the message "Adobe has suspended all new sales of goods and services in your country" appeared. Does anyone know how to fix this?

P.S. I've tried signing out and logging in again,and I'm sure I've paid as I have the invoices

[kglad]

did you purchase from adobe.com?  or did you purchase from a mobile app store?  or something else?

and what country is the payment from?

[Nastasiya.]

I've paid in App store. My country is Belarus ,but up until this moment everything always worked without any problems

[kglad]

contact that app store (but because of the ukraine invasion adobe stopped sales to russia, belarus etc).

[Nastasiya.]

1. The Apple Store shows that the payment was successful and that the subscription is active. I've been paying for this subscription for two years now, and everything was fine until today. 

[kglad]

check your account, https://account.adobe.com

what's it show?

[Nastasiya.]

It shows that I only have a free subscription, although it always showed the Illustrator on iPad subscription.

[kglad]

contact that app store and let them know what adobe's saying about belarus and your account.

[Jeffrey_A_Wright]

Nastasiya, I can confirm that your subscription for Illustrator, through Apple, has been canceled. If Apple is no longer offering services in Belarus, you will need to seek an alternative solution. You may want to try purchasing directly from https://adobe.ly/3Mclr1O although if the restrictions are placed by the United States government, then you could find your subscription cancelled by Adobe, in the future. At the time of this public post, I don't see any current restrictions for Belarus. You can confirm by completing the purchase process for Illustrator on our website. You can find more information on how to access Illustrator for iPad from Adobe at https://adobe.ly/3M9apKF. ^JW