Issue with Increased Subscription Payment

[Mustakim_Choudhury8910]

Hello Adobe Support Team,

I am writing to report an issue with my Adobe subscription. My monthly payment has recently increased without any prior notification or explanation.

Please check my account and clarify:

1.Why has the subscription amount increased?

2.Is there any change in my plan?

Account Email: <Removed by Moderator>

Plan Name:Creative Cloud

Last Payment Amount:  1,915.14

New Payment Amount: 2714

Kindly help me resolve this issue as soon as possible.
Thank you.

Regards,
MASTAKIM CHOUDHURY

[Jeffrey_A_Wright]

Mustakim, thanks for posting about your subscription concerns in this public discussion forum. Please see https://adobe.ly/4oR7Ier for information on the new features that have already been included prior to the anniversary date. You can follow the instructions if you do not want the expanded features and wish to retain the previous price. ^JW

[Mustakim_Choudhury8910]

Thank you for the information.
I do not want the expanded features.
Please revert my subscription to the previous plan and restore the earlier
price.

Kindly confirm once the changes are done.

Thank you,
Mastaki Choudhury

[Jeffrey_A_Wright]

Sorry for any continued confusion, Mustakim, but you are posting in a public discussion forum. No actions to your account will be taken from your public posts. You can use the steps listed at https://adobe.ly/4iRMFXI to change your plan. ^JW

[Mustakim_Choudhury8910]

Please Help me the change 

[Jeffrey_A_Wright · Accepted solution]

Please click on https://adobe.ly/4pxTiRu to speak with someone who can help you make the change, Mustakim. Please use a different device to contact us, as you are currently being redirected to this public discussion forum and appear to be blocked from reaching us on the device you are currently using. ^JW

[Mustakim_Choudhury8910]

I am not talking about changing my plan.
My question is why did you increase my subscription price?

For the last 10 months I paid ₹1915, and this month it suddenly became ₹2714 without any notice or consent.

Please explain the reason for this increase and correct my subscription amount back to the original price.

[kglad]

prices increase for a variety of reasons depending on the currency being used and the subscription type and the year of subscription (and possibly other factors).

30 days prior to subscription renewal, subscribers are sent an email from adobe with the expected cost and a renewal reminder.

[Mustakim_Choudhury8910]

Hello,

JEFFREY A WRIGHT

My issue is not about new features. My subscription price has changed
suddenly.
For the last 10 months, I have been paying *₹1915*, and this month it
increased to *₹2714* without any consent or notification.

I do *not* want the expanded features.
Please change my subscription back to the *previous plan and previous price
(₹1915)* immediately.

Kindly confirm once this correction is done.

Thank you,
Mustakim

[kglad]

no one here can do that.

[Peru Bob]

Again, please follow the link given by Jeffrey_A_Wright and you will be able to have your old price by changing your plan to what it was before the upgrade.

[Mustakim_Choudhury8910]

Can you please arrange the call <phone number removed>

[Kanikas]

Hi Mustakim_Choudhury8910, 

We request you to not share your personal details on this window. Nobody on this community will be able to call you to resolve the issue. I suggest you to get in touch with Adobe support team for help, the link is shared above. 

Let us know if there is anything else you need help with. 

Thanks 
^KS

[kglad]

... and if you get a call it will be a scammer.  give no info.