Refund and Subscription Cancellation Request

[turan_0052]

I had two previous refund requests that were approved, and I was told the refunds would be credited to my account, but neither of them has been received.

On top of that, my card was charged again even though my Adobe account currently shows NO active or paid subscription.

This is an unauthorized charge.

I request:

– A full status check and completion of the two pending refunds

– An immediate full refund for the latest charge made without an active subscription

– Confirmation that no further charges will be made to my card

If this is not resolved promptly, I will proceed with a bank chargeback.

[kglad]

for the new charge, check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

for refunds, they take up to 14 days.

to check your account, https://account.adobe.com after signing in with the id of interest.

[Shivangi_Gupta]

Hi @turan_0052,

I can see that a refund was initiated from Adobe to your account on December 11, 2025. I couldn’t find any new transactions requested by Adobe after that. Have you checked with your bank regarding this?

^Shivangi