refund

[tia_2418]

i cancelled the yearly subscription that was accidently purchased. within the 14 day window. still haven't received my refund. 

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

We appreciate you writing in, Tia. I looked into your account details and found that your subscription is still active. Please visit Apple Store to get the subscription cancelled. 

Let me know if you have any questions.
^Shivangi

[tia_2418]

nope, it says to me i've cancelled which i did. i did it way before the 14 day window ended. now i do not know how to go around this. i want my refund. i will not use the subscription. 

 

[kglad]

you should have 2 confirmation emails from adobe.  one for the trial start and one for the cancellation.  what are the dates of those emails?