support chat unavailable - contact administrator???

[DerBört]

I tried to contact support via chat. I received a message telling me to contact my organization's administrator. I am not a member of an organization, but a normal (individual) customer.

How do I access the chat?

[kglad]

with what do you need help?

p.s. do not attach screenshots.  copy and paste them into replies here.

[Shivangi_Gupta]

Hi @rschoeller,

We are here to help. I could not find any active subscriptions associated with this email address. Do you wish to subscribe to any of the Adobe applications? Let us know. 

^Shivangi

[DerBört]

Hello!

Thank you very much for wanting to help me!

I had a problem activating my new subscription and suddenly had two subscriptions instead of one (I had mixed up the order). The chat representative was very helpful and canceled both subscriptions, saying I would receive a new redemption code.

However, I only received two small refunds, but no new code. Now I wanted to ask where and when I will receive my redeem code. Unfortunately, the support chat is now apparently not working, apparently without a subscription. Unfortunately, I have not been able to find an email address for my request.

[kglad]

@DerBört 

check, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

[DerBört]

The support request is listed there as “resolved.” Unfortunately, as I mentioned, I have not yet received a redemption code.

Is it possible to reopen this support request?

[kglad]

no, you'll need to open another one.

[DerBört]

But how do I do this without the chat?

[kglad]

you can use social media or chat 

[Shivangi_Gupta]

I see! I have sent you a private message. Could you check that and let me know the outcome.

^Shivangi