Unable to load plans

[Epul329308649div]

Hello, I have a problem with my Adobe account, when I want to go to manage account, I can't log in to my account and it says unable to load data and I don't know why and I hope you can help with the problem.

[MyerPj]

You need the desktop app: Try this link: https://www.adobe.com/creativecloud/desktop-app.html

[kglad · Accepted solution]

update your os and use an updated browser that's not opera.

[Shivangi_Gupta · Accepted solution]

Thread Summary

The error message "Unable to load data" appeared frequently, preventing users from managing their accounts. 

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 Best Solution for Similar Cases

If you are also getting this error, here are the most effective steps:

1. Clear browser cache & cookies.
2. Try a different browser or device.
3. Disable browser extensions temporarily.
4. Use incognito/private mode.
5. Check Adobe server status: https://status.adobe.com
6. Use direct link: https://account.adobe.com/plans

[skillful_Serendipity4485]

doesn't work, also the user shouldn't have to do this. fix your software, this is illegal.  

[kglad]

check for a service outage.