URGENT: Cancel Unauthorized Renewal

[sonia_7828]

Hello,

My student plan was automatically renewed to an individual plan without my consent. I’m within 14 days and cannot reach support by message or phone.

Please advise how to cancel whitout paying cancellation fees.

Thank you.

[Kanikas]

Hi sonia_7828,

This usually does not happen. Did you get an email to provide the proofs that you are a student? Due to a technical issue we are unable to check your account details, I request you to kindly get in touch with our support team for help. Please use this link: https://adobe.ly/43OXfIG.

You may also look at this article for help: https://adobe.ly/48vlA8W;

Hope this helps. 

Thanks 
^KS

[kglad]

if you did not update your student credentials, that's expected.