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How to cancel your Adobe plan

Adobe Employee ,
Jul 16, 2020

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You can cancel your Adobe subscription/plan anytime via your Adobe account page. 

To make this process easier and more informative, we have embedded a simple video in our Cancel plan help article. 

Here is the link for our Article: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

The below video is helpful if you purchased directly from Adobe. If you purchased it elsewhere, contact that provider. 

 

If you still cannot cancel your Adobe plan, feel free to post on our community or contact support here: 

https://helpx.adobe.com/contact.html 

 

Thanks 

Kanika

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1 Correct Answer

Adobe Employee , Jul 13, 2020
KanikaS Adobe Employee , Jul 13, 2020
You can cancel your Adobe subscription/plan anytime via your Adobe account page.  To make this process easier and more informative, we have embedded a simple video in our Cancel plan help article.  Here is the link for our Article: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html The below video is helpful if you purchased directly from Adobe. If you purchased it elsewhere, contact that provider.      If you still cannot cancel your Adobe plan, feel free to post on our c...

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New Here ,
Mar 15, 2019

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Hello,

I want to cancel my free trial, but it's stuck on "You'll be able to manage this plan shortly". What can I do ?

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Most Valuable Participant ,
Mar 15, 2019

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Trials simply run out. There is nothing to cancel unless you already have commited to a commercial plan by using one of the buying options.

Mylenium

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Adobe Community Professional ,
Apr 09, 2019

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That‘s how it used to work.

Since 4 March 2019, Adobe has required selection of a plan and credit card details upfront prior to starting a trial. Also, trials now automatically convert to subscriptions unless the user cancels.

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Adobe Employee ,
Mar 15, 2019

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Hi Lyrhe,

Thanks for reaching out. The free trial lasts only for 7days. Once the trial is over, you will get an option that says Buy Now. You will not be charged otherwise. Let us know if you have any other query.

Thanks,

Shivangi

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Adobe Community Professional ,
Apr 09, 2019

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That is not correct. It changed on 4 March 2019. Payment details are required upfront and trials automatically convert to subscriptions unless cancelled by the user.

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Adobe Community Professional ,
Apr 24, 2019

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I have gotten several questions about how to cancel trial period from users in LatinAmerica.

Until last February, subscriptions there were handled by Digital River, nor Adobe directly.

Thus whenever they opened their Adobe ID there was no Cancel button*.

I would like to know if such a Cancel button now exist for subscriptions, AND for the Trial Period.

* As no cancel button was available in ther Adobe ID they had to try to contact Adobe and fight against a under deployed service, as reported.

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Adobe Employee ,
Apr 24, 2019

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Hi Federico

If the subscription was processed via an Adobe Direct Store, the customer will have the option to self-cancel:

How to cancel your Adobe Creative Cloud plan or membership

If the subscription was processed via a Digital River supported Store, customers need to contact support to cancel.

Thanks

Bev

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Adobe Community Professional ,
Apr 24, 2019

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Thanks Beverly.

I have read that since last February all those countries* are now served directly by Adobe.

And payment (Credit Card information) is being requested since last March for free trials everywhere.

Thus, can you please confirm if a Cancel button (should) appear on their Adobe IDs?

Thanks in advance

(*) México, Colombia, Chile, Perú, Ecuador, Venezuela, Argentina, Costa Rica,...

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Adobe Employee ,
Apr 24, 2019

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Hi Federico

The Cancel button should appear for new orders placed after 19th April for customers in the following countries - Argentina, Colombia, Chile, Costa Rica, Peru, Guatemala, Ecuador & Venezuela.

Existing customer subscriptions will continue to be managed via Digital River.

There will be scenarios for Adobe Direct customers where the cancel button does not appear eg payment issues.  Customers would then need to contact support for assistance.

Kind regards

Bev

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Adobe Community Professional ,
Apr 25, 2019

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Thanks for your kind reply Bev,

Please, let’s review two scenarios:

1. So, if today a potential user  from Chile starts a free trial time, and before 14 days decides to not subscribe and being charged for a subscription. Will he have a Cancel button in his Adobe ID to directly cancel? Or not?

2. And another new user from Argentina, who subscribes today to a monthly Creative Cloud subscription, and after a couple of months decide to stop it, will have a Cancel button into his/her Adobe ID?

Thanks again.

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Adobe Employee ,
Apr 25, 2019

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Hi Federico

1. Trial period is 7 days. If customer does not want to continue and be charged, can cancel online within 7 days from their Adobe account using the Cancel plan option. 

2. Cancel plan option will show - unless the renewal is currently processing or there is a problem with the payment.

Thanks

Bev

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New Here ,
Jul 28, 2020

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Hello Beverley,

 

My free trial time finished last Saturday July 27th, and I had the charge of the suscription on my debit card on Sunday. Now, I am trying to cancel it, but the cancel button in "my plans" is not appearing. can you please help me?

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Adobe Community Professional ,
Apr 25, 2019

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The cancel button should appear with the plan booked.

So you need to go to:

https://account.adobe.com/plans (or use the menus to go to your account, then plans).

You need to click the « manage plan » button on the plan you want to cancel (you may have more than one plan) and there you will be able to cancel.

So the cancel button does not appear on the account but with the plan to be cancelled.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Community Professional ,
Apr 25, 2019

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Many thanks for confirming Bev.

i have to set it out in the Spanish Forum, because until April 10th, there was not such an option for users from LatinAmerica.

Tanks too to Abambo, for having to precisely point into a selected Plan, for the Cancel Button to appear.

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New Here ,
Jul 28, 2020

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Hola Federico,

 

espero que hables español, sabes porque no me aparece la opción de cancelar en mi perfil, apenas se me hizo el cargo el domingo y no he podido realizar la cancelación.  solo me da la opción de actualizar mi plan.

aún estoy dentro de mis 14 dias para cancelar y me otorguen reembolso completo. me pudieras apoyar? mil gracias!

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Adobe Employee ,
Mar 18, 2019

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To clarify:

If you get the message "You'll be able to manage this plan shortly" you should check again in a couple of hours to allow order processing to complete. You should then be able to cancel the plan.

Mylenium & Shivangi - When you sign up for a trial, you may be asked to provide payment details which allows your subscription to start after the trial period. You can cancel without charge during the trial period, or up to 14 days after the charge has processed if you decide you do not wish to continue with the plan - a full refund is provided.

Thanks

Bev

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Community Beginner ,
Sep 21, 2019

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I had to enter my future payment option to start the free trial today. I wanted to see if the biggest issue I had with Premiere was resolved, and it was not. Went to cancel my plan but the option wasn't there so I had to speak to live chat who tells me; "We regret for the inconvenience caused, I wish I could have helped you since our tools are updating we won’t be able to assist you. Kindly contact us on Sunday after 10 AM. "
It is currently Saturday evening (GMT) and just hours after installing this, Adobe's plan management tools are down for the next 18 hours. What a load of...

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Adobe Employee ,
Jul 13, 2020

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You can cancel your Adobe subscription/plan anytime via your Adobe account page. 

To make this process easier and more informative, we have embedded a simple video in our Cancel plan help article. 

Here is the link for our Article: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

The below video is helpful if you purchased directly from Adobe. If you purchased it elsewhere, contact that provider. 

 

 

If you still cannot cancel your Adobe plan, feel free to post on our community or contact support here: 

https://helpx.adobe.com/contact.html 

 

Thanks 

Kanika

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New Here ,
Mar 01, 2020

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I can't seem to find an option to cancel my Adobe Stock plan after the free first month was offered. I've looked through other posts too but nothing seems to work. Could someone help? 

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Adobe Community Professional ,
Mar 01, 2020

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See Cancel Stock Subscription

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Mar 06, 2020

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Hi!

Thanks so much for the link.

Unfortunately, the options I need aren't appearing when I go to 'Manage my
Plan'. Could someone please advise?

Thank you!

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Adobe Community Professional ,
Mar 07, 2020

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1. Scroll down to Contact Adobe link on your account page.

2. Click the chat bot icon. 

3. Type AGENT followed by enter key.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Apr 03, 2020

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Hi I am experiencing the same issue. I don’t not want this service can you please cancel it for me.

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Adobe Community Professional ,
Apr 03, 2020

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This is a user-to-user forum, not Adobe support.  Fellow product users can't cancel anything for you.  But you can do it yourself.  Before cancelling, please read the Terms you agreed to when joining.

https://www.adobe.com/legal/subscription-terms.html#04

 

To cancel, log-in to your account below. Click on Manage Plans > Cancel
https://account.adobe.com/plans

If you still need help, scroll down to Support on the same page and click on Contact Adobe.

Account portal pageAccount portal page

================
NOTE: The pandemic is effecting all sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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