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When I open some PDFs, Acrobat Pro quits. Not all PDFs, but some and I cannot see any difference between them. This has been happening 'off and on' for a couple of years as Apple and Adobe bring out various upgrades. HELP!!!
Adobe CC: Acrobat Pro version 2025.001.20982
MacOS Tahoe 26.1, iMac M3
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Hard to say, without more information. PDFs can fail, or cause a PDF reader to fail, for any number of reasons.
Are you creating them? Or is somebody else providing those files to you? Are they coming from the same person or organization? Or are they coming from different ones? Do these errant PDF files come from a common source? Or a common program? Can you open them in web browsers or other PDF readers? Do they contain similar types of content?
To help, we'd need to know a lot more information than you've currently shared with us. Can you share any more common issues with those files? The more information we can get, the better shot we have of being able to help you past your issues.
Randy
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First, many thanks for replying and helping with this issue.
I am a graphic designer using Adobe Creative Cloud and the issue is with PDFs I've created myself from InDesign. The majority are fine, but some make 'Acrobat quit unexpectedly'. All PDFs open perfectly in Preview and Safari. I have spent hours examining the source InDesign and Linked files, but I cannot find any clue to the problem.
This is not just new or latest PDFs, but ones created months or years ago. The issue comes and goes over the years, I presume with latest macOS and Adobe updates.
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(response deleted, intended for another post on this forum)
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Like you, I'm in kind of a "hard tellin', not knowin' " box here. I know it's cold comfort to say "at least you have useful workarounds here", but at least you can take comfort where you can find it.
There are dangers in updating system software before you're sure that everything's copacetic with the applications you run on that software. This isn't a "fix", per se, but it is a safety precaution that can save you unexpected surprises.
If you haven't done so already, I strongly recommend that you look into a disk cloning solution, so you can save a full working configuration for your system before you upgrade, and give yourself the option to quickly go back to a working system when upgrades break your configuration. I personally use, and strongly recommend, Super Duper, and an external SSD at least the same size as your system drive so you can make a clone of your existing, working configuration before doing upgrades.
That way, if things go awry, you can quickly revert to your previous, working configuration. If, after loading that clone from your previous configuration, everything works as expected once again, the minor crisis is averted and you can draw conclusions from the source of your previous problems.
This won't fix your current situation, unless you are fortunate enough to have that handy system backup already. But it will always save you from falling in the same trap in the future.
Wish I had better news for you,
Randy
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