Read Aloud in "new Acrobat" skipping content

[jen_4159]

Hello. A coworker who relies on the Read Aloud feature in Acrobat to access PDFs is running into an issue with some PDFs. They have the "new Acrobat" enabled and it works fine for some documents. But for others it randomly skips headings and paragraphs. I've checked that the tags and order are correct. I've also checked the same documents using the "old Acrobat" and all of the content is read as expected. So there seems to be something wrong with the Read Aloud feature in the new Acrobat. I'm attaching a sample PDF. 

[Jeffrey_A_Wright]

Jen, thanks for posting the problems your colleague is encountering using the accessibility features in Acrobat. How was the file originally created? Did it use the workflow recommended in https://adobe.ly/3YnslUF or was another method used to create the PDF? ^JW

[jen_4159]

The file was created with Venngage and exported from that application to PDF. I have years of experience with PDF accessibility and the PDF looks fine to me in terms of tagging, etc.

[Jeffrey_A_Wright]

I understand, thanks for the update, Jen. Please work with your organization's Creative Cloud administrator so they can contact us about the files being used. You can find more information at https://adobe.ly/49BGHac. ^JW

[RachitJain]

Hi Jen, 

Thanks for reporting the issue. Can you please share the pdf being used here so that we can check the issue on our side.

Thanks

Rachit