Error 1722 after installing Adobe Reader DC Update 21.001.20135

Community Beginner ,
Feb 10, 2021 Feb 10, 2021

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Hello,

 

Trying to distribute the  Adobe Reader DC Update 21.001.20135 to a larger group of machines,

by means of SCCM (but also manually donwloaded and installed)

 

I receive the following error message:

"Product: Adobe Acrobat Reader DC MUI -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135 20.013.20074.0"

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Crash or freeze, Download and install, Windows

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correct answers 2 Correct Answers

New Here , Feb 15, 2021 Feb 15, 2021
Looks like this has been resolved in a new update. https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe4323851: Getting Error 1722 while installing 32-bit Reader or on applying latest Reader patch 

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Adobe Employee , Feb 15, 2021 Feb 15, 2021
Hi All,   Thank you for your patience.   We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix.  Please ensure that you update the application to the latest version. In the application, go to Help > Check for updates. For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe    Let us know how it goes...

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Hi,

 

We are not in a position to commit on a timeline right now but we are looking into this with very high priority. As you may understand a new update will have to go through a round of certification testing and hence will take some time. We will try to provide an update here as soon as possible. The problem only happens when no user is logged in into the system and doesn't happen if a user is logged in. In your deployment tools if there is an option to install update with user logged in (do not confuse this with per user installation) then you can use it and it should work. 

 

Thanks.

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New Here ,
Feb 11, 2021 Feb 11, 2021

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This is happening even if a user is logged in, on a network that doesn't have internet access.  

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Thanks for this additional peice of information. I'll convey this to the engineers working on this issue. May you please share your Windows OS version and MSI log of installation if possible? Also, is the patch file kept on a shared network drive or is being downloaded via SCCM locally?

 

Refer to link below to enable MSI logging

https://docs.microsoft.com/en-us/troubleshoot/windows-client/application-management/enable-windows-i...

If you are using a command line then you can use /l*v to generate verbose MSI logs.

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New Here ,
Feb 11, 2021 Feb 11, 2021

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Windows 10 20H2 and 1909.  I am unable to share logs due to the nature of the network.  But  I was able to install it on a network that is connected to the internet without any issues, logged in.  On a disconnected network it wouldn't install at all without the INSTALLUWPAPP=NO.

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New Here ,
Feb 11, 2021 Feb 11, 2021

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For me it just fails when I run the .msp after I download it. Normally I would take this .msp and call it in a script we use for install and enroll in MECM.  The .msp needs to runs successfully first. I had no issue with October and December updates.

 

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Here also installing with SYSTEM account fails , installing with INSTALLUWPAPP=NO succeeds.

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New Here ,
Feb 12, 2021 Feb 12, 2021

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Thank you for looking into this issue. Do we have a timetable at all for when this might be resolved.

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Same here,

 

running the update under SYSTEM with indeed no internet access.

 

Seeing the error on:

Server2012R2

Server2016 1607

Server2019 1809

Win10 2004

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Looks like this has been resolved in a new update.

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

4323851: Getting Error 1722 while installing 32-bit Reader or on applying latest Reader patch

 

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi All,

 

Thank you for your patience.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please ensure that you update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.... 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Works!  Just tested and can deploy normally again without the 1722 error.  Thanks for the fix.

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New Here ,
Feb 17, 2021 Feb 17, 2021

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When first encountering this error the update, on one machine we uninstalled Adobe Acrobat DC and tried to do a 'fresh' install, but encountered the same error.

 

I am still unable to install a new installation of Adobe Acrobat DC, getting the same error.  Is there an installation that contains the fix, so that a new installation may be done?

 

Thank you.

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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The full installer doesn't include the patch but you can integrate it manually.

 

  1. Extract the contents of the executable installer using 7-Zip (or similar) to get the files contained within. Among those, you should see the patch for build 20135.
  2. Delete the patch in the extracted files and replace it with the 20138 patch.
  3. Edit setup.ini with Notepad.
  4. Locate PATCH in the Product section and change the file name of the patch from the build 20135 patch to the name of the 20138 patch.
  5. Save setup.ini.
  6. Install using setup.exe. This will now install Adobe Acrobat Reader from scratch with the proper patch.

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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As already communicated the new version version 21.001.20138 works! thank you.

regards, Daan 

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