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WANT TO CANCEL ADOBE ACROPRO SUBS

New Here ,
Jun 05, 2021 Jun 05, 2021

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Hi, I want and need to cancel my Adobe acropro Subscription.

Please tell me what i have to do? I cant afford right now that payment.

 

Thank you.

 

Juan Antonio 

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correct answers 1 Correct answer

Adobe Employee , Jun 13, 2021 Jun 13, 2021

Hi Juan,

 

Thank you for reaching out and sorry for the delay in response.

 

You may use the steps suggested in the following help document to cancel the subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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Adobe Employee ,
Jun 13, 2021 Jun 13, 2021

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Hi Juan,

 

Thank you for reaching out and sorry for the delay in response.

 

You may use the steps suggested in the following help document to cancel the subscription: https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jul 18, 2022 Jul 18, 2022

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It says I have no paid plans but am being charged £15.17 pcm. I do not remember signing up to this and wish to cancel.

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New Here ,
Feb 28, 2022 Feb 28, 2022

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I have just noticed that you are taking money out of my account for the last few months I have never subscribed to your service and would like a full refund.

 

 

 

 

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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Hi Peter,

 

Thank you for reaching out.

 

We have checked your account see that the subscription has been canceled. If you still have any billing-related issues, please contact our support team. You may contact them via the phone number provided on the following help page: https://helpx.adobe.com/contact/phone.html.

 

 

Thanks,

Meenakshi

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New Here ,
May 02, 2022 May 02, 2022

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HO bisogno cancellare  adobe acropro

necesito cancelar adobe acropro

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Adobe Employee ,
May 21, 2022 May 21, 2022

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Hi Monica,

 

Sorry for the delay in response.

 

We have checked your account and see that the Acrobat Pro DC subscription has been canceled already.

Let us know if we can be of any further help.

 

Thanks,

Meenakshi

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New Here ,
Jul 18, 2022 Jul 18, 2022

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How do I cancel the monthly payment I am being charged on my Monzo card?

 

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New Here ,
Aug 01, 2022 Aug 01, 2022

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Hello. I am having the same problem. I can't cancel my acrobat acropro subs because it doesn't appear on my plans, yet I am being deducted 1738 JPY every month. Could someone please assist? Thanks.

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New Here ,
Aug 18, 2022 Aug 18, 2022

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I am also having this problem but it has been charged to my creditcard and I have no idea how long it has been going on and I don't believe I have ever used this tool. Please cancel my payment with immediate effect and return the "stolen" funds to me. 

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Adobe Employee ,
Aug 20, 2022 Aug 20, 2022

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Hi Cian,

 

Sorry about the trouble caused.

 

This is something that our billing team can help you with. 

I request you to contact our billing team via the contact provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

We do not have access to the account settings and billing info. I am afraid we cannot be of much help in this.

 

Thanks,

Meenakshi

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New Here ,
Oct 07, 2022 Oct 07, 2022

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Hi! Please cancel my subscription of Adobe Acropro which i don't even have any knowledge about subscription. 

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi June26482540fjw2,

 

Thank you for reaching out, and sorry about the delay in response.

 

We have checked your account with the Adobe ID used to sign in here on the community page.

There is no subscription listed under your account.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

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New Here ,
Nov 02, 2022 Nov 02, 2022

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I just noticed you've been taking funds out of my account for a subscription I never ordered. I'd like a full refund. Thank you.

 

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Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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Hi Julie269293489wn3,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in here in the community.

There is no subscription listed under your Adobe account.

 

If you're using an alternate email address, you may share it in a private message.

To initiate the private message, use the envelope icon at the top right of the community window.

Or you may contact our phone support team using the contact number provided for your region on the following page: https://helpx.adobe.com/contact/phone.html.

 

Thanks,

Meenakshi

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New Here ,
Dec 18, 2022 Dec 18, 2022

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I just checked my account and i'm still getting charged for acropro. I cancelled it. I already checked, and the only thing that shows up that I'm being charged is photoshop.

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Adobe Employee ,
Dec 20, 2022 Dec 20, 2022

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Hi @Moises2762583765ys 

 

Sorry to hear about the trouble caused.

We have a dedicated support team that takes care of billing issues. Since its a public forum, so we'd request you to contact the team via phone or chat support following this link: https://helpx.adobe.com/support.html 

Click on "Contact Us" in the lower right corner of the page. 

 

Thanks,

Akanchha 

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New Here ,
Jan 03, 2023 Jan 03, 2023

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I Want to cancel ADOBE ACROPRO SUBSCRIPTION

I have been running around in circles for days now 

I attach herewith as much detail as I have access to

 

Attached please find your latest transaction

 

The date of the transaction was yesterday 01 January 2023

The Description is ADOBE ACROPRO SUBS Dublin 000IE 016453

The amount R 302

 

The money was drawn from the following account

 

Bank is ABSA Bank in Pretoria South Africa

Branch of the Bank is Brooklyn

The credit card is a Visa Card

The Name on the card is MNR WA GROBBELAAR

The Card Number is 4550 2707 1732 2056

The Expiry Date is 11/26

 

The previous deduction was

Date was 2 December 2022

The amount was for R314.03

 

I thank you in advance for your assistance

 

I am a Pensioner

I am not a user of ADOBE ACROPRO

I do expect a refund for items that I did not use.

 

Call Back time is 8h00 to 17h00

Country is South Africa

Time zone is Harrare Time UK -2hours

My phone no is +27824574305

 

Regards

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Adobe Employee ,
Jan 06, 2023 Jan 06, 2023

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Hi WILLIE27784852saqj,

 

Thank you for reaching out.

 

We have checked your account with the email address used to sign in here.

There is no subscription listed under your account. 

If you are using an alternate email address, let us know.

 

For billing-related issues,  please contact our billing team via the number provided on the following help page: https://helpx.adobe.com/contact/phone.html

 

Thanks,

Meenakshi

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New Here ,
Jan 09, 2023 Jan 09, 2023

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please cancel my account

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Feb 06, 2023 Feb 06, 2023

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I want to cancel my subscription, I never was even intended to subscribe this program. I really don't need it. The only thing that I really did I used a trial version. 

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