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Can't download video project in Adobe Express

ericl31926844
New Here ,
May 10, 2022 May 10, 2022

Has anyone had this problem? Whenever I try it says I need the license to an adobe stock image but there aren't any adobe stock images in the video. 

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correct answers 3 Correct answers

InverDividendos
Community Beginner , May 30, 2024 May 30, 2024

*Hi, I manage to fix it: I duplicated the video and was deleting 1 by 1 the different videos from the stock, doing downloading tests... And finally I got the video causing this error (??) removed and replaced. Now the video is downloaded correctly. Thx!

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InverDividendos
Community Beginner , May 30, 2024 May 30, 2024

It's fixed now. The reason was a video (from the stock) that once deleted, the download was smooth. I had to create a copy of the project and go video by video until found the one (lucky only one) provoking this error. Thx!

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Nancy OShea Community Expert
Community Expert , Oct 20, 2025 Oct 20, 2025

Possibly related:

Maintenance issues which occurred after the massive AWS outage.

See below for Adobe's system status report. Last I checked, a number of major issues are still pending.

https://status.adobe.com/

 

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mahmoud_5524 Adobe Employee
Adobe Employee ,
Dec 03, 2025 Dec 03, 2025
LATEST
In Response To pamela_1596

Hi @pamela_1596 ,

 

Can you please share with me the document ID with granted access to view and edit, so I can share it with our engineering team? You can share it via private message for your privacy. I have sent you a message so you can respond to it. Thanks 

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