cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0
Upvote

taken credits but did not generate

coral_1346
New Here ,
Nov 25, 2025 Nov 25, 2025

it has failed 4 times and still taken my credits 

TOPICS
Generate Video
26
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 1 Reply 1
latest latest Jump to latest reply
Kartika Rawat Adobe Employee
Adobe Employee ,
Dec 05, 2025 Dec 05, 2025
LATEST

Hi coral_1346!

Sorry to hear that. Could you share more details on what's happening? Which feature are you using? 

 

Let us know. Happy to investigate

Thanks, 

^KR

 

 

moved to discussions

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Getting Started
Writing effective prompts
Open in a new window
Know Issues & Troubleshooting
Open in a new window
Technical requirements
Open in a new window
Frequently asked questions
Open in a new window
Adobe Firefly Newsletter Home page
Open in a new window
CMass
日本語ユーザーさんへ / For Japanese users
Adobe Firefly 製品ホームページ（ページ下の方によくある質問が掲載されています）
Open in a new window
Adobe Firefly の概要（ヘルプ文書）
Open in a new window
コンテンツ認証情報（ヘルプ文書）
Open in a new window
Adobe 生成 AI ユーザーガイドライン -（お客様がアドビの生成 AI 機能を使用する場合に適用されるガイドラインです。）
生成クレジットに関するよくある質問（ヘルプ文書）
Open in a new window
Firefly Discord（おしゃべりスペース #chat-japaneseが日本語ユーザーさんの集まりです。）
Open in a new window
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices