I just got a new computer a couple days ago, the Omen Gaming Laptop 17Z-db0000 Build 26200, and i have yet to to get one of my two CC accounts fonts library to work on MS Onenote.
For context, my work account has synced (prior to all the troubleshooting and file deleting i did) so i know that it can work, but since signing into my personal account i keep having issues. I have gotten a bunch of sync issues "cant write disk", or i have had just vague sync errors, creative cloud constantly crashing, i have the fonts available on MS word but NOT on Onenote (not even copy-past from word to one note). Most recently CC says "up to date", but its clear that it has not had a chance to actually sync & when I check task manager coresync is not actually running,, it has no files in the appdata/local/adobe/coresync folder, I have been deleting the folders starting from scratch, using the adobe uninstall tool to properly uninstall, [friuteless working with copilot for what feels like decades and getting the same short term memory directiives) i have been trying different variations of the power shell prompt at the end and i have attached a copy of the log file from the cc log tool. Im hoping the internet will pull through because copilots been taking me on a looooong ciruclar ride, the one time that core sync actually DID sync (or at least write based on the files in the folder) i ended uip backing it up oneto a flash drive and uninstalling creative cloud again without confirming that it did or didnt work out of, at this point habit and discouraged assumptions.
I am a beginniner at all things programming and anything beyond end user interface, so i have no clue what the log entails but i am hoping it is some sort of resolution or clear causation. Thanks
Run PowerShell as Administrator first
Right‑click Start → Windows PowerShell (Admin) or Terminal (Admin). Then run the blocks below one at a time, in order.
Stop Windows Font Cache services
Get-Service | Where-Object { $_.DisplayName -like "*Font Cache*" } |
ForEach-Object { Stop-Service -Name $_.Name -Force -ErrorAction SilentlyContinue; Write-Host "Stopped $($_.DisplayName)" }
Backup FontCache files to Desktop
$cachePath = "$env:windir\ServiceProfiles\LocalService\AppData\Local"
$backup = "$env:USERPROFILE\Desktop\FontCacheBackup"
New-Item -Path $backup -ItemType Directory -Force | Out-Null
Get-ChildItem -Path $cachePath -Filter "FontCache*" -ErrorAction SilentlyContinue |
Where-Object { -not $_.PSIsContainer } |
Copy-Item -Destination $backup -Force
Write-Host "Backed up FontCache* files to $backup"
Delete FontCache files
Get-ChildItem -Path $cachePath -Filter "FontCache*" -ErrorAction SilentlyContinue |
Where-Object { -not $_.PSIsContainer } |
Remove-Item -Force -ErrorAction SilentlyContinue
Write-Host "Deleted FontCache* files from $cachePath"
Restart Font Cache services
Get-Service | Where-Object { $_.DisplayName -like "*Font Cache*" } |
ForEach-Object { Start-Service -Name $_.Name -ErrorAction SilentlyContinue; Write-Host "Started $($_.DisplayName)" }
Write-Host "Font cache backed up to $backup. Reboot the PC now to rebuild the cache."
List Adobe / CoreSync / Creative Cloud processes and paths
Get-Process | Where-Object { $_.ProcessName -match "CoreSync|Creative|Adobe" } |
Select-Object Id,ProcessName,@{Name='Path';Expression={ try { $_.MainModule.FileName } catch { 'NoPathOrAccess' }}} |
Format-Table -AutoSize
If you have a PID, get its executable path (replace 1234)
# Replace 1234 with the PID you noted
$pid = 1234
try { (Get-Process -Id $pid).MainModule.FileName } catch { Write-Host "Cannot read MainModule for PID $pid. Run PowerShell as Admin and retry." }
Stop a stubborn process by PID (replace 1234)
# Replace 1234 with the PID you want to stop
Stop-Process -Id 1234 -Force
Write-Host "Killed PID 1234"
Restart Creative Cloud Desktop (auto-detect common paths)
$possible = @(
"$env:ProgramFiles\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe",
"$env:ProgramFiles(x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe",
"$env:LOCALAPPDATA\Programs\Adobe\Creative Cloud\ACC\Creative Cloud.exe"
)
$exe = $possible | Where-Object { Test-Path $_ } | Select-Object -First 1
if ($exe) { Start-Process -FilePath $exe; Write-Host "Started Creative Cloud from $exe" } else { Write-Host "Creative Cloud executable not found in common locations. Open Creative Cloud Desktop manually." }
Start-Sleep -Seconds 8
Get-Process | Where-Object { $_.ProcessName -match "CoreSync|Creative|Adobe" } | Select-Object Id,ProcessName
List font files inside CoreSync folders
$localCoreSync = "$env:LOCALAPPDATA\Adobe\CoreSync"
$roamingCoreSync = "$env:APPDATA\Adobe\CoreSync"
Get-ChildItem -Path $localCoreSync,$roamingCoreSync -Recurse -ErrorAction SilentlyContinue |
Where-Object { $_.Extension -match "\.ttf|\.otf" } |
Select-Object FullName,LastWriteTime | Format-Table -AutoSize
Tail the most recent Creative Cloud log (last 200 lines)
$logs = "$env:LOCALAPPDATA\Adobe\Creative Cloud\ACC\logs"
$latest = Get-ChildItem -Path $logs -Recurse -File -ErrorAction SilentlyContinue | Sort-Object LastWriteTime -Descending | Select-Object -First 1
if ($latest) { Get-Content -Path $latest.FullName -Tail 200 | Out-Host } else { Write-Host "No CC logs found." }
Dump Windows font registry entries
Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts" | Out-String -Width 400 | Write-Host
Quick test for OneNote compatibility
# Replace "YourFontName" with the font family name you expect
$fontName = "YourFontName"
(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts" | Where-Object { $_.PSObject.Properties.Name -match $fontName }) -ne $null
If this returns True the font is registered with Windows; if False it is not.
Run each block one at a time. Paste the outputs from List Adobe processes, List CoreSync font files, and Tail the most recent log here and I’ll tell you exactly which PID to stop or which log lines show the failure."
Reset, clearing out task manager of processes, reinstalls, I am uploading my log tool. Itve gotten so discouraged that at one point coresync started actually
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