We can't verify your subscription status error on XD on MacOS

Community Beginner ,
May 22, 2022 May 22, 2022

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I have this issue

Screen Shot 2022-05-22 at 11.25.24 AM.png

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correct answers 1 Correct answer

Adobe Employee , May 25, 2022 May 25, 2022

Hi @245525403z9e,

 

Thanks for trying the steps suggested. We would also request you to please try the below steps-

 

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Hi @245525403z9e

 

Sorry for the trouble. Let me help you fix this issue. Please try the steps mentioned here https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html.

 

Please update this discussion in case you need further assistance. 

 

Thanks,

Atul_Saini

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Community Beginner ,
May 23, 2022 May 23, 2022

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Hi @Atul_Saini 
thanks for replay but I have a mac devices not Windows

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Adobe Employee ,
May 23, 2022 May 23, 2022

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Oh, sorry about that. I noticed the UI difference in the screenshot after you called it out.

 

It appears that there is some network interruption that is leading to this issue. Please try the steps mentioned here https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and let me know if it works. 

 

~Atul_Saini

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Community Beginner ,
May 23, 2022 May 23, 2022

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Aslo ont work @Atul_Saini  

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Adobe Employee ,
May 25, 2022 May 25, 2022

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Hi @245525403z9e,

 

Thanks for trying the steps suggested. We would also request you to please try the below steps-

 

 

Let us know if that helps. We'll try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jun 25, 2022 Jun 25, 2022

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Am all of a sudden having this issue on my work computer which is also a Mac. They issued out a new computer, and I reinstalled Xd. Still receiving the same issue. If enterprise does not like that Xd files are saved in on the cloud, then we should still be able to open the application, work as usual, and be able to save files on local computer. The above error has only happened recently. 

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @michaele26508100 ,

 

We're so sorry to hear about the trouble. Could you confirm if you have already tried the suggestions shared in this discussion's correct answer? If yes, could you confirm if you have an enterprise subscription? If yes, please log a ticket or contact us directly using this link

 

Regards

Rishabh

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