Creative Cloud Desktop has black borders and won't respond to mouse clicks.

[Drew303599594t4n]

When I start Creative Cloud Desktop, the right side and bottom side have an area of black -- it's blank.

The rest of the content for this application is shifted to the left and up.  An example is below.

In the image below, it looks like I cropped out a portion of the window on the left.  But I assure you, it's not there.

I can't left-mouse click on items in Creative Cloud Desktop.  I can use keyboard shortcuts like ( Tab, left/right cursor key, Enter ) to navigate the interface. I can have it update an application, for example.

Auto-update is turned on, so I don't think I am out of date:

I am on Windows 11 Pro, Version 24H2 (OS Build 26.100.3775).
I have 208GB free on my C: drive.  Photoshop runs fine for me.

I would like this application to work better for me. I'm not sure why this offset looks wrong.

This has problem has been occurring for weeks (not sure when it started).

[kglad]

set your display settings to 100% and recheck.

[Peru Bob · Accepted solution]

If the solution offered bykglad  doesn't work, try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[Drew303599594t4n]

The Ctrl + Alt + R suggestion
in Creative Cloud Desktop to Reset it worked for me -- the tool came back looking correct.  Thanks!
I had restarted the program in my testing -- which just brought up the same window with the same problems again.

My Windows display settings (Right-click desktop, Display Settings) already had Scale set to 100%.

[kglad]

thanks for the update.