Exchange Plugin Not Showing in Creative Cloud (Works on My Old Laptop)

[suhendro_5667]

Hi, I’m having an issue with Adobe Creative Cloud.
The Exchange / Plugins section does not appear at all in the Creative Cloud desktop app on my new laptop.

Issue details:

• I’m using a new laptop. (Intel Core i5 Gen 13, RTX 4050)

• All Adobe apps are fully updated.

• On my old laptop, the Exchange menu appears normally, and I can access plugins without any problem.

• On the new laptop, the Plugins / Exchange is missing.

• Tried the following:

  • Restarted Creative Cloud

  • Signed out → signed in

  • Uninstalled and reinstalled Creative Cloud

  • Still no change

What I need help with:

• Is there any additional step required to make the Exchange appear?

• Is this a known bug, or do I need to enable something manually?
  
  

Thanks in advance for any guidance!
*The Lottie plugin is installed from external links

[Ann Bens]

Moved question to CC desktop forum.

[kglad]

do you have an education, teams or enterprise subscription?

[emam_co]

i  have the same problem and my subsciption education terms >>>>but my old one was the same and everything work on it 

[kglad · Accepted solution]

@emam_co 

contact your admin.