Creative cloud keep on asking for repair

[josea63635309]

Hi Team,

I am getting repair option while trying to open creative cloud desktop app. Because of this I am not able to install/uninstall any of the adobe software. So could any one help me to fix this. PFA the screenshot for the same.

Thanks in Advance

Jose Abraham

[kglad · Accepted solution]

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

if that fails, follow solutions 2 and 3 here:

https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

[Jeanemail7]

This doesn't do anything. It just takes me to the download page of adobe

[kglad]

what's doesn't do anything?

[KanikaS]

Moving to Creative Cloud Download & Install​

[Snelly]

Why was this moved to creative cloud download and install. That was not the issue with the original thread and indeed mine to.

Jose, stated that the problem prevented 'other' cloud apps from being installed or updated - because you need creative cloud running.

I keep getting the error dialog stating that creative cloud needs repairing, same as Jose, the fixes mentioned are all about the installation. This is not our problem. CC has already been installed and randomly requires repairing - a lot.

Is there a fix for that scenario?

Thanks,

Chris

[Jeff A Wright]

Chris, this is the correct forum if your installation of the Adobe Creative Cloud desktop application is damaged.  To resolve the current error please follow the steps listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged .  If you have any questions on how to implement the listed steps then please update this public forum discussion.

[Stephan Nicolay]

SInce the update to ACC Client 4.8 some days ago I am facing exactly the same issue, but unfortunately all steps listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged don´t help at all. ACC keeps on  asking me to repair, or to download ACC again.

According to the ACC.log there seems to be an issue with IPC and Vulcan.

[Jeff A Wright]

Sorry to hear this, Stephan Nicolay.  Did you encounter any errors after downloading and running the Creative Cloud desktop app uninstaller utility from Uninstall the Adobe Creative Cloud desktop application ?

Were you able to locate the OOBE folder successfully as discussed in solution two of Adobe Creative Cloud, needed to resolve this problem, is missing or damaged ?  If so, what operating system are you using the Creative Cloud desktop app on?

[Stephan Nicolay]

Hello Jeff, no I didn´t encounter any error messages at all.

Of course I removed the OOBE folder in c:\program files (x86)\common files\adobe

and additionally in the user-folders under Appdata\local\adobe as well. No success.

Everything was working fine until last Monday morning. Then the update from ACC Version 4.7 to
4.8 came, and now the problem is there.

I´m using Windows 10 Professional 64 Bit, Version 1809 (Build 17762.292)

I have a second Windows 10 installation, same build, where everything is working fine.

What I can see in ACC.log are errormessages like this :

02/06/19 13:06:47:748 | [WARN] | 11160 | ACCC | VulcanWrapper | VulcanInterface |  | VulcanWrapper | 15192 | Vulcan dispatcher couldn't initialize till we waited!

02/06/19 13:09:12:470 | [ERROR] | 11160 | ACCC | c3containerUI | ApplicationContext |  | c3containerUI | 1304 | adsLaunchCountDueToAckMiss > adsLaunchDueToAckMissThreshold. Looks like ADS s not at all launching even after retries so no point in launching again. Asking the user to reinstall...

I´m pretty sure that the not working Vulcan displatcher is the reason for the not working ACC.

Any ideas ?

Best regards

Stephan Nicolay

[Jeff A Wright]

Stephan Nicolay, are there any error messages in the install.log or PDApp.log files?  You can find information on how to locate the logs at Creative Cloud download and install errors .

[Stephan Nicolay]

Hello Jeff, there are no error messages in PDApp.log.

install.log is a little bit strange, because I don´t see my last ACC installation attempt from today.

The last entry is from yesterday. Besides that I can not find anything suspicious yet.

What is strange as well : I have downloaded the ACC installer 4.8 from here :

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

The downloaded binary verion is 4.8 (according to properties/details of the exe file)

When I execute this ACC installer  ACC Version 4.7 is beeing instatlled, not 4.8 !

After installation of ACC 4.7 and startup Version 4.8 will be found and beeing installed.

Do you have a download link of the full version 4.8 of ACC ?
So that I can try to install ACC 4.8 directly without 4.7 ?

Best regards

Stephan Nicolay

[Jeff A Wright]

Thanks for the update, Stephan Nicolay.  Depending upon where you are located you will be provided an update to the 4.8.0.421 after the 4.7.0.400 is installed.  We are in the process of rolling out this mandatory update worldwide to the Creative Cloud desktop app.

Stephan, I would recommend that you begin a chat session at Contact Customer Care so that direct support can be provided to correct the current error.

[Stephan Nicolay]

Hello Jeff,

unfortunately at Contact Customer Care  ACC ist not for choice. Can you tell me what I have to choose ?
I see "account issues", "Adobe Photoshop Lightroom", "Adobe Premiere Elements", "Adobe Photoshop Elements",

"Acrobat Professional", "Adobe Spark", "Free Adobe Apps", "Less common options" and "eLearming / TechComm / Coldfusion",

but the Adobe Creative Cloud client is completely missing

Best regards

Stephan Nicolay

[Jeff A Wright]

Stephan Nicolay, I do not see a Creative Cloud membership assigned to the e-mail address you are using to post to this public discussion forum.  What type of a Creative Cloud membership are you using?

[Stephan Nicolay]

Hi Jeff,

I don´t have a Creative Cloud membership. Currently I´m using Lightroom 6 and Adobe Photoshop Elements and Premiere Elements 2018.

Best regards

Stephan

[Jeff A Wright]

I am confused, Stephan, why is the Adobe Creative Cloud desktop application installed on the computer if you do not have a Creative Cloud membership?

If you have no need to run the Creative Cloud desktop app then please download and run the Creative Cloud desktop app uninstaller utility from Uninstall the Adobe Creative Cloud desktop application .  This utility will allow the removal of the Creative Cloud desktop app.

[Stephan Nicolay]

Hello Jeff,

I must admit that currently there is no compelling reason for me to use ACC.
In the past ACC informed me about Lightroom 6 updates, and I have used ACC to install these updates.
Same thing for Adobe Bridge 2017/7.0  and Camera Raw.

Some years ago I had to open a case for Adobe Photoshop Elements, and as ar as I can remember Adobe Support asked me to upload some files to the cloud using ACC.

Last but not least I know that Lightroom 6 is somehow a dead-end street because there are no updates any more.
So I´m thinking about an upgrade to Lightroom Classic CC and Photoshop CC (Creative Cloud Photography plan)n the near future.

Best regards

Stephan Nicolay

[Stephan Nicolay]

Now ACC version 4.9.0.504 is out and for me the issue is solved.

[sheartistmk]

Yes, I am having the same problem. Nothing helps. It is not in the installation because it is already installed. 

[Melanie5D6C]

Jeff, I've seen you respond to this problem on various forums.  You never provide a fix and sometimes you are downright rude to righfully frustrated users. I am also surprised that you have not seemed to make a connection that so many users are having this problem.  At one point you even blame it on another software and ask people to contact that company.  Not everyone having this problem has that other software.  This happens with so many people, so many different computers, macs and PCs, that it is clear to everyone that it is a problem (in fact, a longstanding problem) with Adobe.  It is a waste of your customers time to keep suggesting they call customer service.  You have seen people patiently describe this problem again and again and give you feedback that none of your proposed plans are working.  Why would you keep suggesting uninstalling and reinstalling?  We've told you that doesn't work.  To keep suggesting it makes you look apathetic at best (at worst not qualified for your job). This is a big problem!  It could (and probably has) lost Adobe customers.  Comments are from years ago and it is still happening!  This is extremely disappointing.  I've been a photoshop user from the beginning.  Maybe it's time I learned Procreate.

[want2bephotographer]

I agree this is pathetic I've been waiting months for our proper answer that actually works..

[fallingforstars]

Hi Chris. I'm getting this problem repeatedly every few days whereby CC requires repair. I'm on a Mac running Catalina and have uninstalled my Adobe apps and after uninstalling and reinstalling a fresh copy of CC and reinstalling the apps thought the problem had been cured but no. After 3 days of thinking everything was ok the dreaded message appeared. It really messes up the system and slows other processes down. Seems to return to normal after a shutdown and restart. Did you get a satisfactory answer to your straight forward question? It's just a long shot but you don't have QuarkXPress on your machine do you? (just wondering if its regular checking for updates might have a destabilising influence).

[darylc37749277]

We had a similar issue and have been working with the Adobe Development Team for the past 3 months on a solution. We have pinpointed the underlying issue due to UAC (User Access Control) settings deployed via our enterprise Group Policy as part of device hardening and security best practices. Their development team has been able to reproduce the issue in their lab and are actively working on a solution. I have been receiving private builds of the offending DLL from them and are testing it.

In the mean time, we have temporarily resolved this by reverting those users UAC settings to the default Windows settings which has resolved the issue for us.

[darylc37749277]

Update from Adobe Engineering:

Engineering returned a possible workaround - In the UAC screen that you had shared there were 7 permissions. We have identified that the culprit here is the permission : "Run all administrators in the Admin Approval mode". If this is enabled, CC Apps should launch fine.

Will turning on this option for now? This is just a temporary item - they are working on an upcoming release so you can have that disabled.