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Error 206 on a completely new PC

Explorer ,
Jan 25, 2022 Jan 25, 2022

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Hello
I purchased a new Asus Zephyrus G15 with Windows 10. Completely new, Adobe was never installed on this machine.
After downloading the Adobe Creative Cloud installer and running it, I am only getting the Error 206 saying that it is unable to reach Adobe servers. I tried everything I could find on Adobe's forums, disabled my firewall and antivirus software, checked my host file, etc.

I tried following all steps here or at least the ones I could since Adobe was never before installed here.
Tried this cleaner tool, without success.
Also downloaded this alternative installer, but I keep getting the same error.

I must say that I had this issue last year on my old laptop as well. Even after reinstalling Windows, the problem was there, but then suddenly the problem disappeared and the installer started working.
This is kind of frustrating, we expect a more pain-free experience from Adobe.

What solutions are left that I could try to fix this issue?
Thank you.

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correct answers 1 Correct answer

Adobe Employee , Jan 25, 2022 Jan 25, 2022

Nikola, I am sorry you continue to encounter error 206 while attempting to download and install Adobe applications.  Error 206 occurs because the connection to the server was dropped or blocked.  You already mentioned you encountered the same error on another computer; this indicates the problem is with the network configuration.  Please check the router and modem settings to verify no updates are available, and it is using the manufacturer's recommended settings.

 

For more information on Err

...

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Nikola, I am sorry you continue to encounter error 206 while attempting to download and install Adobe applications.  Error 206 occurs because the connection to the server was dropped or blocked.  You already mentioned you encountered the same error on another computer; this indicates the problem is with the network configuration.  Please check the router and modem settings to verify no updates are available, and it is using the manufacturer's recommended settings.

 

For more information on Error 206, see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error206.

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Explorer ,
Jan 26, 2022 Jan 26, 2022

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Thank you Jeff for the response. I have never changed any settings in my router so I assume the settings are already set to the manufacturer's recommended settings.
Is it possible to download an offline version of the Adobe CC installer (that doesn't require an internet connection)?

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Adobe Employee ,
Jan 26, 2022 Jan 26, 2022

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Nikola, if you have never checked the router settings, then you should do so.

 

While you can begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen to request a copy of the installation files, Nikola, you will continue to encounter problems when the next update is made available.

 

If you are unfamiliar with configuring a router, I recommend contacting your Internet Service Provider for assistance.

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Explorer ,
Jan 27, 2022 Jan 27, 2022

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Okay, but Adobe CC works on my old laptop. Yes, I had issues with the installation process at first, but after it somehow solved itself, it works fine now. It also works on my cell phone.
I turned my phone into a hotspot (sharing my mobile phone's internet), connected my new laptop to this network and tried to run the installer. The same problem is still there so I now doubt that the router is causing the issue.

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Adobe Employee ,
Jan 27, 2022 Jan 27, 2022

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That is excellent news, Nikola.  Glad it worked on your old laptop.  If you are out of ideas of what is blocking the download, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  Hopefully, whatever is blocking the download won't prevent you from starting a secure chat session.

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