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Lizenzübertragung

New Here ,
Sep 25, 2022 Sep 25, 2022

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Ich möchte Photoshop 19.0 an eine andere Person übertragen. Wo bekomme ich die Fallnummer her und wie kann ich die beiden Formulare hochladenb?

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Activation , Installation

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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do you mean you want to give a subscription gift?

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Entschuldigung, ich habe mich falsch ausgedrückt: Ich meine nicht Photoshop 19.0, sondern Photoshop Elements 19.0.!

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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Photoshop is by subscription... you can't give someone else your subscription

 

Photoshop Elements has a serial number and you should be able to transfer the program

 

Transfer (selling or giving your software away) https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html
-you may NOT sell or transfer an Education serial number

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Woran erkenne ich eine "Education serial number"?

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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You go back to your original purchase to determine what you purchased

 

If you bought an Education version you had to PROVE your status... did you do that?

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Ich habe diese Version am 05.April 2021 gekauft. Wie weise ich den Status nach? Jetzt habe ich die Version 20.0 vom 01. Mai 2022.

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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Did you use your earlier version as the basis for upgrade pricing instead of paying full retail?

 

Nobody here has access to your information

Log-in to your Adobe account and click this link https://account.adobe.com/products

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Ok! Und nun?

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Ich habe am 05.Apr.2021 98,77€ bezahlt.

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New Here ,
Sep 26, 2022 Sep 26, 2022

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<attachment removed>

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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that receipt is useful, but don't publish it in a public setting like these forums.  i removed it, but keep it for your own use and possibly to facilitate transfer of license.

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Ok, danke!

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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did you open a case?

 

if yes, it should be in your account page.

if no, click "contact us"

 

kglad_0-1664222834637.png

 

type "agent" in the virtual chat window to contact a human.  that will be the quickest way to find out if adobe currently allows license transfers

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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here's how to transfer your license, if you qualify: http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Diese Seite habe ich mehrfach geöffnet, gelesen und sogar ausgedruckt!

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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then fill it out and submit it.  the amount you paid is the regular non-student version that i would think would be transferrable, IF adobe's still allowing any license transfers.

 

(we can supply information, but we have no influence on whether you're granted permission to transfer, or not.)

 

let us know if you receive an adobe reply.

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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I think his original question was how and where to upload the transfer forms.

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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again, you use the info here, https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

 

in particular, steps 6,7,8...

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New Here ,
Sep 26, 2022 Sep 26, 2022

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Ich habe das Formular zweimal ausgedruckt - einmal als Transformer ausgefüllt, unterschrieben und mein Partner als Recipient ebenfalls unterschrieben. Wie kann ich nun beide Formulare wo hochladen. Eine Fallnummer habe ich nicht!

Im Schritt 3 komme ich auf eine Seite ohne die Möglichkeit des Hochladens.

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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quote

the amount you paid is the regular non-student version that i would think would be transferrable, IF adobe's still allowing any license transfers.


By @kglad

OP is talking about Photoshop Elements!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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@Abambo, thank you.

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Community Expert ,
Sep 26, 2022 Sep 26, 2022

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Photoshop Elements gibt es nicht verbilligt für Studierende und Lehrkörper.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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You also can't transfer it if it was used to obtain upgrade pricing for a newer version.

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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quote

Ich möchte Photoshop 19.0 an eine andere Person übertragen.

 

Please confirm the version number.

 

Photoshop 19.0 is also known as CC 2018 which is an old subscription version and cannot be transferred to anyone else.

 

quote

Wo bekomme ich die Fallnummer her und wie kann ich die beiden Formulare hochladenb?

 

That process was for perpetually licensed Creative Suite versions (CS1 to CS6). It does not apply to subscription versions.

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