Need help one server connection Error code 206 ( mac) whiel try to install Adobe Creative Cloud

[BEAU WORK]

Hello.

I knew this had been post before about "server connection Error code 206". but I really need help . I try many thing but could not work.

problem statement: I try to install Adobe Creative Cloud . i can down load the app and when i try to install, it log in 3 times ( with pop up) andkeeps Error code 206.

1)  I tried to remove  all app +clean your computer of cc files+ re install

2) I check internet connection and still good. ( other wise I could not post for help). still fail.

3) I set the firewall to inactive. still fail

do not know what to do.Thanks. 

Beau

[BEAU WORK]

https://community.adobe.com/t5/download-install-discussions/initializing-creative-cloud/td-p/1391887...   i try this and fail

[BEAU WORK]

2024/06/15 1200

Current issue= initializing creative cloud , it keep initilizing in loop

This is a summary of what I have done so far. Documentation for T/sing purpose

Solution 01= try

https://community.adobe.com/t5/download-install-discussions/initializing-creative-cloud/td-p/1391887...

Result 01 = it pop up the new issue= "server connection Error code 206”, not sure why there are 3 pop up (odd)

NOTE 01 =

A) Uninstall every cc application, uninstall the cc desktop app, cscleanertool, re install CC desktop  using “alternative download links” .

B) I test the Internet connectivity and confirm good.  For example I check adobe status page and they are all green https://status.adobe.com/?mv=product&mv2=accc

[kglad]

@BEAU WORK 

again, the error you're getting is a connection to adobe's secure servers, not a cc desktop issue/initiailization error.

you need to go through  the issues that can cause this like your firewall, hosts file, default browser etc

[BEAU WORK]

Updated 2024/06/19

I contacted tech support. And issue resolve.

1. The error is something to do with the log in to the Adobe system.
2. Tech support send me a email for starting a  Adobe Remote Support Session but fail. I can not connect to tech support ( for granting agent to remote access to my computer)
3. The tech support send me an off line (photoshop + Creative cloud install file) .  I start to install but photoshop but when it try to install Creative cloud it fail agagin. So tech support recommend factory reset on my MacOS .
4. I back up file and re start multiple time and getting ready to factory re install MacOS
5. I went back and down load from Creative cloud install file.

This time Creative cloud down load and log in with on pop up only ( not 3 pop up), and force me to accept Adobe Genuine Service(AGS). I did and CC start down load just fine.

Thank adobe tech support for 4 hr help and t/sing

[Kanikas]

We're glad your issue was resolved and thanks for sharing the steps that could help other users in future. 

Let us know if there is anything else we can help you with.

Thanks 
^KS

[kglad]

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos after clicking "link"?

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

[M24084724h1ok]

What helped me was starting the creative cloud installer exe with admin rights.