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Need serial number and liscense to my old cs6 master collection dvd

New Here ,
Nov 15, 2022 Nov 15, 2022

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I do not have any ove the original dvds or paper work or anything associated with the original purchase. I do however can provide the debit card statement of the $2500 purchase and my driver's license if required. 

 

I am wanting what I paid for and the email signed into Adobe for setup is no longer accessible for pascode reset. I also do not remember the passcode so maybe a phone number verification or something.

 

I also need a download link to my software I had bought. And possibly a new serial to resolve this issue. 

 

All help would be appreciated.

 

Joshua Sisk

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Activation , Installation

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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This requires that you have your original ID and password

-Log-in to your Adobe account and click this link https://account.adobe.com/products

 

Adobe no longer supports CS6, so there is no other way to find your serial number

 

You can contact support, but I doubt you will get any help

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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is it currently installed on a computer?

 

did you buy it from or register it with adobe?

 

if yes to either, the serial number can be recovered.

 

otherwise, you'll need the documentation with the serial.

 

those are the only 3 valid options.

 

p.s. don't bother with adobe support. they had no way to recover the serial number even when they supported cs6, years ago.

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LEGEND ,
Nov 15, 2022 Nov 15, 2022

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What you needed to do was not lose what you paid for. 

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Community Expert ,
Nov 15, 2022 Nov 15, 2022

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These are plenty of issues, and I doubt that an Adobe agent can give you access to a dead Adobe ID if you can't prove ownership. But you can try if you registered your serial with Adobe.

 

If the software is still installed on a working computer, you may search that computer for recovering your serial. However, there are no Adobe provided tools to do that. You will need to google, according to your computer.

 

Adobe will not and never provided new serial numbers when the serial number got lost. That's why all documentation said, you should keep those serials at a safe place.

 

Furthermore, there is no guarantee to find a legal download link for CS6 software. With your serial number, you may get some help with support. 

 

Be careful if someone contacts you via direct message/private message. Adobe won't do that, and e-mails from Adobe come from an adobe.com.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 31, 2024 Oct 31, 2024

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I nedd srial number on adobe cs6 master calstion

 

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Community Expert ,
Oct 31, 2024 Oct 31, 2024

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@hossain_2224 

 

you have 3 ways to recover a serial number that you once had:

 

1. if you purchased from or registered with adobe (automatically done with cs6), you can check your account, https://accounts.adobe.com

 

 2. if your adobe program is installed on another computer you can recover its serial number from that computer,

 

(win:) http://www.belarc.com/free_download.html,

(mac:) https://mac-product-key-finder.com/

 

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

 

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Community Expert ,
Oct 31, 2024 Oct 31, 2024

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LATEST

This is 2024, not 2012. 

 

CS6 is discontinued & unsupported. The aged-out activation servers are no longer functioning.  Even if you had the original installers and a valid serial number, there's no guarantee any of this will work now.  Too much has changed. 

 

MODERN OPTIONS:
=============
FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/acrobat/pdf-reader.html

Paid Acrobat Pro  -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/acrobat/acrobat-pro.html

Photoshop Elements or Premiere Elements (no subscription needed, 3 year license).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

Premium Adobe Express ($10/month). Mobile & web-based graphics & video apps for social media content creators.
https://helpx.adobe.com/express/using/express-overview.html

Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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