Photoshop won't install (but actually will, sort of) on new M2 MacBook Air

[markc41708285]

I run Photoshop v24.2 on my MacBook Pro without issue. But on my new M2 MacBook Air, it won't install. Gets to 99%, then fails. Error code 183. Both MacBooks run the same OS - 13.3 (a). However, if I try to install PS 24.1, no problems, except that it then flags that an update is avaialble. So I try to intsall the update and rhe same thing happens - fails at 99%. But weirdly, if I open PS on the MacBook Air and check the About window, it says I'm running PS 24.2! Again, though, all attempts to either download 24.2 fail, as do any attempts to update from 24.1. I have tried many, many times to gets the installs to work, and have spent quite a bit of time talking to Adobe's customer xervice, I even wiped my new machine clean and reinstalled everything. Lightroom Classic, Bridge, Premiere Pro, In Design etc etc all downlaod and install without fuss. What really drives me mad is seeing there's an update available for PS and it won't update, and that it seems I'm running 24.2 anyway, but not if you get my drift. Any suggestions?

[Peru Bob · Accepted solution]

You may need to install Rosetta 2.

[markc41708285]

Thank you so much for this. Worked a treat.

[kglad · Accepted solution]

you probably need to install rosetta 2.  among the ways to do this is to start Photoshop with the Intel version*.  here are two other ways, How to Install Rosetta 2 on Apple Silicon Macs (osxdaily.com)

that's been the solution to a recent surge in mac problems (with new apple silicon macs) caused by premiere pro (and after effects) installs resulting in exit code 183.

there are also the older problems and fixes, https://helpx.adobe.com/download-install/kb/fix-error-183.html,

but you should try the rosetta 2 install first, because its absence is most likely the cause of your problem.

*Go to Applications > Photoshop > Open the Photoshop Folder > Click the Photoshop Application within the Photoshop folder
Then hold Control > Get Info > Check the box for Open with Rosetta

[markc41708285]

Thanks so much to you, too.

[kglad]

you're welcome