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Can't log in to my deskop creative cloud

New Here ,
Jan 11, 2017

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Hello,

Can't log in to my deskop creative cloud. I have tried the solutions here ---> Creative Cloud signs me out or asks me to sign in repeatedly but I still can't log in. I have no internet problems. I have tried to uninstall all of the adobe programs and restart the computer befor installing them again.

Hope someone can help me!

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

delete your oobe folder**

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

**

to delete the entire contents of the OOBE folder (cached user login information):

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

        Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

        Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

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Can't log in to my deskop creative cloud

New Here ,
Jan 11, 2017

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Hello,

Can't log in to my deskop creative cloud. I have tried the solutions here ---> Creative Cloud signs me out or asks me to sign in repeatedly but I still can't log in. I have no internet problems. I have tried to uninstall all of the adobe programs and restart the computer befor installing them again.

Hope someone can help me!

Adobe Community Professional
Correct answer by kglad | Adobe Community Professional

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

delete your oobe folder**

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

**

to delete the entire contents of the OOBE folder (cached user login information):

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

        Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

        Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

TOPICS
Activation, Creative Cloud, Installation

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Jan 11, 2017 1
Adobe Community Professional ,
Jan 11, 2017

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check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

if you see the account your expect using your adobe id and password, and still cannot sign in using exactly the same adobe id and password,

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Jan 11, 2017 1
New Here ,
Jan 11, 2017

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I have no problem at all with the website. It's only the desktop program, when i click log in the program loads for about 0,1sek befor returning to the side that says that i'm not logged in.

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Jan 11, 2017 1
Adobe Community Professional ,
Jan 11, 2017

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uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

delete your oobe folder**

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud. (if you have a win os, right click the exe > click 'run as administrator'.

use the desktop app to install your cc programs/trials

**

to delete the entire contents of the OOBE folder (cached user login information):

1) Quit the Creative Cloud desktop app from the gear icon in the upper-right corner.

2) Browse to the following location based on your operating system.

    A) Mac OS: /Users/<user folder>/Library/Application Support/Adobe/OOBE

        Note: The \Users\<user folder>\Library\ is hidden by default after 10.7. google enable access to hidden user library files | Mac OS 10.7 and later for instructions on accessing it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

    B) Windows: C:\Users\<user folder>\AppData\Local\Adobe\OOBE

        Note: The AppData is hidden with Windows default settings. google Show hidden files, folders, filename extensions | Windows for instructions to show it or check https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html.

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Jan 11, 2017 1
New Here ,
Oct 19, 2017

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I have uninstall CC. When try to delete OOBE folder, I can't find folder like that on my library.

Actually, your tips doesnt work on my machine. Please help me to solve this problem.

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Oct 19, 2017 0
Adobe Community Professional ,
Oct 20, 2017

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did you show hidden files?

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Oct 20, 2017 0
New Here ,
Oct 23, 2017

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problem solved. I create new user account with administrator privilege. Thanks.

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Oct 23, 2017 0
Adobe Community Professional ,
Oct 23, 2017

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you're welcome.

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Oct 23, 2017 0
Community Beginner ,
Jun 05, 2018

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The simplest method that worked for me was to simply delete the opm.db file, reboot, and start Creative Cloud again.

The file is here:

C:\Users\your user name\AppData\Local\Adobe\OOBE

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Jun 05, 2018 1
Community Beginner ,
Jun 15, 2018

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That solution didnt work for me just because i cant delete tha OOBE file because the sync file in it is always in use

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Jun 15, 2018 0
Community Beginner ,
Jun 15, 2018

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The first step is to unistall all the cc apps through Creative cloud, when the primary problem is that we can't log in to Creative Cloud app. How can this been done manually without Adobe app manager?

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Jun 15, 2018 3
New Here ,
Jul 25, 2018

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The "correct answer" up above was not possible for me. I could not log into the Desktop App, nor could I uninstall my CC apps (PS, AI, etc.), WITHOUT being logged into the Desktop app. I could not delete the OOBE folder (opm.db was being used). I was stuck. I could not go to Adobe to download the Desktop app again, as it said it was already installed.

In case anyone else is still having problems with this, here is the solution that worked for me.

I am currently in my work account, using Windows.
I went to Control Panel, clicked on Adobe Creative Cloud, clicked on Uninstall/Change, and chose to "Repair" Adobe CC Desktop app. It downloaded the app and reinstalled. Everything appears to be fine now. I can log in.

Hope that helps.

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Jul 25, 2018 6
New Here ,
Sep 24, 2018

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Agreed.  Please do not uninstall everything before simply trying to repair the Adobe Creative Cloud app using Control Panel.  Worked for me and only took a few minutes.

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Sep 24, 2018 6
Community Beginner ,
Dec 15, 2019

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This worked for me, too. Control Panel > Programs and Features > Double click on Adobe Creative Cloud. Click repair.  

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Dec 15, 2019 1
New Here ,
Aug 06, 2020

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It worked for me as well. Very annoying issue, it took a while to get to this fix. 

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Aug 06, 2020 0
New Here ,
Oct 29, 2019

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This may work on Windows, but not Mac. 

For me, Creative Cloud presents a dialog saying "You have been signed out". When I click on the Sign In button, it just represents the "You have been signed out" dialog in an endless loop.

I can log into my account online (otherwise I couldn't post this reply), so I still have an account plust valid user ID and password.

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Oct 29, 2019 0
Community Beginner ,
Nov 21, 2019

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I still have not had any response to this issue.

 

I tried a chat session with an Adobe support person. It took ages to get them to realise that I could not even access a login dialog, much less actually log in. I created a screen capture video but I can't insert it here, so here's an image.

 

When I click on the "Sign In" button, I get a wait graphic for a second or so, then it just returns to this dialog. I've deleted the opm.db file and am running the latest version of Mac OS X. I can log into my online account.

 

It seems like a huge issue to have such a major single point of failure, yet Adobe ignores it.

 

Adobe Creative Cloud - cant sign in.png

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Nov 21, 2019 0
New Here ,
Nov 25, 2019

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I'm having the exact same problem. I was away and tried to login today and I'm getting the same thing. Have you resolved your problem?

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Nov 25, 2019 0
New Here ,
Nov 25, 2019

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I have found a fix!!! 

 

I had same issue, couldn't log into desktop app or individual applications (sent me on continual log in loop/errors), then couldn't delete any apps either. 

 

If you download the Adobe CC cleaner app and delete EVERYTHING. This will take out all apps and preferences. Then reinstall the desktop app and start again. Annoying but at least it works. I am currently downloadling all the apps again now and could log into the desktop app now. Cleaner tool link below. 

 

https://helpx.adobe.com/au/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run_cc_clean...

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Nov 25, 2019 1
Community Beginner ,
Nov 25, 2019

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This fixed my issue too.

 

Removed everything, then reinstalled XD. My files and projects were still there though, even though I tried to remove the lot. 

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Nov 25, 2019 0
Community Beginner ,
Nov 28, 2019

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Ran into this exact problem after migrating data over to my new 16" MB Pro via a Time Machine backup.  There was no way in hell I was gonna run that cleaner tool and remove everything Adobe (waaay too many plugins, presets, preferences, etc. for that nonsense), so here's how I fixed my issue:

 

1. Quit the Creative Cloud Desktop app

2. Deleted the OOBE folder as mention in the "correct answer"

3. Deleted Creative Cloud Desktop.app, Creative Cloud.app, and Creative Cloud Installer.app (I used the Unistaller feature found in CleanMyMac X, but you could delete them manually just the same.  They can be found here: Applications/Utilities/Adobe Creative Cloud/Utils)

4. Download the Creative Cloud Installer from Adobe's website.

5. Ran said installer.

6. Rejoiced in the glory of the Creative Cloud once again.

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Nov 28, 2019 1
New Here ,
Dec 05, 2019

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Thank you! Same exact problem moving to 16" MB Pro.

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Dec 05, 2019 0
New Here ,
May 08, 2020

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Thanks for the clues, a similar version of this did work on a Mac.

1) Simply open the Uninstall Adobe Creative Cloud App.

2) Once open it, one of the buttons available says "Repair".  Click that and viola!

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May 08, 2020 0
New Here ,
Apr 27, 2020

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I did what you said about going into the control panel on my windows 10 and when I chose repair it cured all my login problems

 

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Apr 27, 2020 1
New Here ,
Jun 04, 2020

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I've been getting the 'verify your subscriptions' notice and the automatic sign outs on my second computer, my gaming PC, which I have my Adobe apps installed on, but rarely use them (my main computer is my Mac Pro). I finally figured out that it designates two separate sign ins per device, if I look at 'Plans', 'My Plans' on my Adobe account online it shows 'Mac Pro on MAC' and 'Mac Pro on OSX'. I thought it was still logged into an older Mac I recently replaced so I signed out on my Mac and it just showed the first one. I then opened the CC app on my PC and it let me sign in, and update everything. So I deactivated the second Mac login, it went away, then I signed back in on my Mac and both popped up again. Just some sort of Adobe bug which thinks I'm trying to log into too many devices perhaps, but it seems to be working correctly on both machines now.

(And I tried all of the repairing, uninstalling mess on the PC before I got it to finally work, Creative Cloud refused to let me do anything before)

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Jun 04, 2020 0