Pantone Connect Plugin Not Updating?

[MartinBarnesCreative]

Have opened Illustrator to find the Pantone Connect plugin (version 1.0.10 installed) to see that it fails to start up; opened Creative Cloud to see there is an update avialable, however have tried numerous times and Creative Cloud keeps coming up with an "Error code -17" message.

I've had the premium subscription for a number of years now, with logging in and using the plugin without any problems.

Done the usual; quit and restarted AI and CC, restarted Mac etc. and still the same error code appears.

Causing me numerous workflow issues not being able to use or update the plugin...  What else can I try?

[Abhishek Rao]

Hello @MartinBarnesCreative,

I appreciate you reaching out, and I'm truly sorry that this is affecting your workflow. To begin, please try logging out of the Creative Cloud Desktop app and then logging back in before trying the update again. If the problem persists, I suggest completely uninstalling the Creative Cloud app using the Creative Cloud Cleaner Tool and then reinstalling it. You can find the instructions here: https://adobe.ly/4pric4O

Kindly keep me updated on your progress. I'm here to assist you until we resolve this issue effectively.

Abhishek

[MartinBarnesCreative]

Ended up having to uninstall the Pantone Connect plugin, quit everything Adobe, and restart and download the newest version as a new install...  That sorted it.

Though not without after restarting Creative Cloud, I had to repair and reinstall that as it was "corrupted" - seems to be the  case every time I start it up, even though I've always got the latest versions installed - any ideas on that?

[Anubhav M]

Hello @MartinBarnesCreative,

Thanks for confirming the problem was resolved. For the problem you have encountered with the Creative Cloud Desktop app, please try the following steps and let us know if they help:

• Close all Adobe applications
• Remove the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
• Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)

Looking forward to hearing from you.

Anubhav

[barbara_a]

Try updating the plugin through the Adobe Creative Cloud desktop app by navigating to Stock & Marketplace > Plugins and selecting "Update". If that doesn't work, go to Window > Extensions > Pantone Connect in Illustrator, sign out and then back in to refresh your account. If all else fails, try uninstalling and reinstaling the plugin from the Adobe Exchange website.