We receive an error with loading 'newrelic.js'. Presentation is not working (shows only the header)

[Kwaaijongens]

Hello, when we try to view our presentation (https://indd.adobe.com/view/xxxx), we only see the header. From the first part of 'interactivity', the page goed blank. When we use the 'Download PDF' function, the presentation is shown in full (but -of course- static).

In 'webmaster tools' we see: "

13b84ffa-5d50-4ba6-b9bc-a00c947d72ed:1 Refused to execute script from 'https://indd.adobe.com/newrelic_browser/newrelic.js' because its MIME type ('text/html') is not executable, and strict MIME type checking is enabled."

Doen anyone have the same issue?

[Abhishek Rao]

Hi @Kwaaijongens,

I tested this on my end by creating an interactive Publish Online document, and it loaded and worked as expected for me. Could you please confirm whether other Publish Online links work fine on your side and if this issue is limited to only this specific presentation? It would also help if you could share the exact InDesign version and OS details you're using.

Additionally, the link you shared opens but shows 'Document not found' for me. If possible, could you please share the affected InDesign file(share the InDesign file package: https://adobe.ly/451J3g4), so we can test it further? If the file is confidential, feel free to share it with me via DM using any cloud sharing service such as Google Drive or Dropbox.

Looking for forward to update. 

Abhishek

[Kwaaijongens]

Hello Abhishek,

Thank you for the follow up;

We have this issue in all our presentations we've checked so far.
Weird.

The correct URL for this case is:

https://indd.adobe.com/view/13b84ffa-5d50-4ba6-b9bc-a00c947d72ed

To share the InDesign file, I have to ask my co-worker.
If you stlll need this after reviewing the URL, please let me know.



Regards,

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Kwaaijongens | Roel van Leuken

Puttelaar 7, 5411 BE Zeeland (NB)

06 24386087 | roel@kwaaijongens.nl

[Anubhav M]

Hello @Kwaaijongens,

Thanks for sharing the link. It would also be helpful if you could share a link to a sample file after uploading it to a file-sharing service, so we can check this with the team.

Looking forward to hearing from you.

Anubhav

[Kwaaijongens]

Hello Anubhav, is there a way I can share our files privately? 

[Anubhav M]

Hello @Kwaaijongens,

You can share the file via DM to me or Abhishek for further investigation. To send a DM, click on the profile icon and select Message.

Anubhav