Lightroom Classic 15.1 - macOs Tahoe - Lightroom drops connection to camera (Nikon Z6 3) for imports

[sparktowniana]

Hello - I wonder if anyone can help with this issue.. When I connect my camera (Nikon z6 3) to my mac running lightroom classic to import photos via USB, the camera briefly displays the screen to tell me that it is in upload mode but after a second or two the connection is dropped and lightroom will not ingest photos from the camera. 

The weird bit is that if I start Nikon Transfer 2, that app maintains a stable connection to the camera (also using USB-C), which allows me to import to Lightroom (!), so all is not lost but frankly that is not a great solution. I would be grateful for any suggestions for a fix.

Regards,

Aidan Gaule 

[Aleke]

Hi @sparktowniana, welcome to the community!
As a first step, could you make sure Lightroom Classic has full disk access on your machine? You can follow the steps in this guide:
https://adobe.ly/3N83dPf
Thanks so much!
Alek

[sparktowniana]

Hi @Aleke,

Yes - both full disk access and app control are switched on.

  

[sparktowniana]

It does not look like the screenshots posted properly, at least not for me, so you will just have to trust me!

[sparktowniana]

I did a bit more troubleshooting and have observed that the connection between the camera and the computer is stable until the moment I hit the import button in Lightroom.    

[sparktowniana]

Lightroom however 'knows' the camera is there because when I switch the camera off, It asks me to select a source.

[Aleke]

Hi @sparktowniana!
Could you double-check that your camera’s firmware is up to date? 

Also, in the Import window, see if the camera appears in both the Devices and Files sections (some cameras will, some won’t when connected via USB). If it’s selected under Devices, try switching to Files, or vice versa. If you have a USB card reader, do you notice the same behavior there?

It can also help to reset Lightroom’s preferences using this guide:
https://adobe.ly/3YWfuc5
Thanks so much!
Alek