P: Lightroom Web Presets not loading

[Aranzazu_Frias4745]

Hii, I cant use the premium presents or mine, also I cant use the quick actions, It says loading but nothing charges, in my phone is everything looking like normal but in the laptop no.

I use the Lightroom web. 

2 days ago I imported some presets and I believe there was something wrong there, so I erase them and the this problem happened, I have try as an incognito o erase cookies but nothing works

[Aleke]

Hi @Aranzazu_Frias4745, welcome to the community!
Could you share which browser you’re using and whether the issue happens in a different one? Also, how did you import and delete your presets? If you uploaded them through the desktop app, would you mind trying the phone app instead (or vice versa) to see if that helps?
Thanks so much!
Alek

[Aranzazu_Frias4745]

Hi Alek!
So I was using Google Chrome (as always) then I tried in Microsoft Edge and also as incognito, but nothing has worked yet.
No unfortunally I don't have the desktop version (is not possible in my case) thats why I use the website. I import them from the laptop and was all fine, was taking a bit to appear in the page but they did, in one moment I wanted to use the quick options and they were not charging, as the presets premium and the new imported. In my Iphone I can work without problems, all the presets were appearing, but then I erase them because in the laptop was not working, and thought maybe that was the problem, but they still not appearing.

Thanks for the quick answer!

[Aranzazu_Frias4745]

@Aleke   haven't read the P.D 😛

[Dllm_6896856]

Same here as well, I still dont find a solution to fix it.

[Eero_Niilola4345]

Exactly same issue here, presets not shown in Chrome after uploading presets. Freezes LR Web in Chrome, if trying to add presets. And seems to be no way of reaching any help /support than community chat. Customers paying for this... 

[Eero_Niilola4345]

Hello, uploaded new presets to Chrome, using LR web. Now all presets are disappeared (tested with Firefox and Edge + laptop and PC). In Chrome (orignally updated presets) just opening presets freezes whole LR, can not adjust anything.  And in LR web, no longer possible to add presets.  LR app in phone seems to be ok. Removed cache, tested ingonito etc, nothing seems to help (using Windows). There are topics about exact same issue but no answers. Not me, but for those using LR professionally and / or paid for presets this is not acceptable, and the only "support" seems to be community chat. Any ideas what to do? If there are actual people assigned / working for Adobe reading this, please look into this.  People chating here are actual customers paying for LR, not just complaining. 

[Sameer K]

Hey, @Eero_Niilola4345, @Aranzazu_Frias4745, & @Dllm_6896856, @ThatoneToad, & @renopants. Thanks for the reports. The team is investigating this issue, and so far, we've been unable to reproduce the behavior. 

Could you please share the preset groups you've recently imported by uploading them to a cloud file-sharing service and sharing a public link with us? 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[Eero_Niilola4345]

Bug not an expert, but added preset an shared as preset. This works in phone and if problem is preset, just delete won't solve this based on discussion

@Sameer K 

[Aranzazu_Frias4745]

Hi, @Sameer K I don't have the presets anymore, but I believe were from https://www.freepresets.com/product-category/free-lightroom-presets/ 

[Anshul_Saini]

Hi @Aranzazu_Frias4745,

thanks for the follow-up. The link you shared contains a very large number of preset packs, and we haven’t been able to reproduce the issue internally, as Sameer said already. To move this forward, could you help us narrow down the options?

• Please share the specific preset pack(s) you imported before the issue started. A preset name or the exact download link would be enough.

• If you still have any of the original files on your laptop (even in the Downloads folder), please upload them to a cloud-sharing service and send us the link.

If anyone else affected in the thread still has their preset files, sharing those would also be extremely helpful for engineering.

Right now, the team cannot diagnose the failure without viewing the preset group that triggered it, so any information you can provide will help us reproduce the behavior and develop a fix.

Regards,

Anshul Saini

[Eero_Niilola4345]

Uploaded new preset Lightroom web. Maybe something went wrong, but Lightroom mobile app is ok, and new preset ok. Now in Lightroom web no presets available, mine (yours) or Premium. Recommended seems to be working. Any ideas what to try?  removed cache, re-started laptop and tested in Chrome and Edge. And can not make any new ones, + not available in web. Using windows.

[Eero_Niilola4345]

And originally added presets in Chrome, now if trying to add presets in Chrome, whole editing stops working, can not adjust anything etc.

[Eero_Niilola4345]

Same thing happened today after uploading new presets. Was there any solution to this one?

[renopants]

I sure hope so. I even backed up and then deleted my entire library and started from scratch. Uploaded all my presets again....and it is doing it again. 

[ThatoneToad]

Unfortunately, this seems to be an issue that Adobe has been consistently ignoring... I don't know what we've gotta do to get them to fix this 😭

[gracietiff_5573]

I imported some presets, now they will not load on my pc but will on my phone. All presets mine and any/all lightroom presets will not load. Just stays stuck in analyzing photo.

[Sameer K]

Hey, @gracietiff_5573. Thanks for the post. I've merged your new post into an existing thread for investigation.

As requested above, could you please share the preset groups you've recently imported by uploading them to a cloud file-sharing service and sharing a public link with us? 

@Eero_Niilola4345 - Thanks for sharing the preset via the Lightroom Community, but saving that preset to my presets didn't recreate the issue. It would help if you could share the presets as XMP, DNG, or however you've downloaded/received them. 

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

[Eero_Niilola4345]

@Sameer K maybe the solution is below: "eventually I had to agree with a new account and starting all over".

[bennie_9454]

I had the same problem and over the past few weeks, I have been on the phone with Adobe for more than 4 hours.
Unfortunately, this cannot be resolved. Apparently and X amount of accounts randomly go corrupt when it comes to the profile and preset module. It's on the Adobe server.

I had a 100Gb Mobile account and all hardware related solutions did not work, upgrade to 1Tb plan with LrC also did not work. As part of the testing, I opened a new account and everything worked fine in that account, I could import countles presets.
The transfer of my orginal files did not work as Adobe Tech saw 0Gb on their server but when in remote control, they could see all files. Adobe downloader also did not work on that account (I could export to JPG to at least have the output).
So eventually I had to agree with a new account and starting all over again.
I have to say Adobe Tech support was excellent and they tried literally everything to save my data, it just didn't work.

[Alex D LrWeb]

Hi all, I'm on the Lightroom Web development team and wanted to send an update here. First off apologies for how long it's taken to respond here. I'll be working with our team to make sure we're better able to respond to issues like this faster in the future.

We have a very serious performance issue with loading user-uploaded presets on Lightroom Web, and I think that's what some of you are seeing. Loading presets creates a lot of network requests, and reading them in on web also takes longer than it should. When you have a lot of presets this creates more general loading/performance issues with our editor itself. In our testing if you leave the editor open the presets will eventually load, but it could take minutes if you have hundreds of presets. If you have several hundred or over a thousand it's probably not worth the wait at all. If you're asking "how is it possibly that slow", we definitely understand -- it's not a good look!

We're working on a temporary improvement so that we only try to load these when the presets panel is showing. I'll follow up once we have that released. You'll probably want to still avoid loading the preset panel if you have a lot of user presets right now, but we're hoping this at least mitigates the larger issues with loading the editor at all. It's also possible there's another issue here that we haven't been able to reproduce, and if the temporary improvement doesn't help we'll reach out for more information.

We'll likely have a couple more rounds of improvements until we get a full fix to index the presets properly so we can load them quickly on web like the other clients do.

[Alex D LrWeb]

I can provide another update that unfortunately we weren't able to get a simple mitigation here. We'll need to make more involved changes to mitigate the issues here. We were hoping to get something in place before the end of the year, but instead are now working to get something in early next year.

[Roselle_Forman2957]

Any update on when the issue is likely to be resolved? I'm also experiencing this.