Front Camera Quality Preview Low and Distorted (S21 Ultra)

New Here ,
Feb 25, 2021 Feb 25, 2021

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Hello, for some reason the camera quality in the front cam preview  has the wrong aspect ratio and the quality is really low, I'm using an S21U with the latest updates

 

When the picture is taken, the image looks fine, find attached. 

 

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Adobe Employee , Mar 01, 2021 Mar 01, 2021

Hi Bewinxed, 

 

Thank. you for your quick response. 

 

I'll pass along your feedback to the team for review. 

 

Thank you!

Jenny

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Just noticed if I use the 0.5x button on the right it looks fine. 

 

But the quality is still low 

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Adobe Employee ,
Feb 26, 2021 Feb 26, 2021

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Hello Bewinxed,    

   

Thank you for reaching out to us! We appreciate you taking the time to share your feedback about the photo quality and updating us with the camera 0.5x camera option.

 

The photos you provided are very helpful. Would you mind sharing the original photos with us as well? I can send these to the team for review. Please feel free to email us at pscamera@adobe.com if you have additional feedback or prefer to contact us there with your photos.

   

The team is working hard on photo quality improvements. Stay tuned!  

   

We would love to hear your thoughts on improvements and encourage you to submit them to the Adobe Photoshop Camera Forum here: https://photoshopcamera.uservoice.com/ 

 

Please feel free to cast your vote on a similar feedback request from our users to improve camera and image quality here: Camera Quality

 

Again, thank you for your valuable time and attention. 

 

Thank you!

Jenny

      

 

 

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New Here ,
Feb 27, 2021 Feb 27, 2021

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Hello, thanks for your reply, these are the original images, the first one is thr Distorted viewfinder screenshot, and after taking the picture, the result is the 2nd picture. 

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hi Bewinxed, 

 

Thank you for getting back in touch and clarifying the details of the photos you've included. 

 

This is very helpful, I will pass this along to the team for review. 

 

Please feel free to send us more photos and any questions to pscamera@adobe.com.

 

We appreciate your time and assistance in making Photoshop Camera better. 

 

Thank you!

Jenny

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hi Bewinxed, 

 

I'm reaching back out to follow up. 

 

Can you please try the 4:3 in Viewfinder to see if you get a better preview?

 

I look forward to your response.

 

Thank you!

Jenny

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Hello, The image is distorted on 1x at both aspect ratios, 0.5x is not distorted on either.

 

S21 Ultra (International) with latest update.

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Adobe Employee ,
Mar 01, 2021 Mar 01, 2021

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Hi Bewinxed, 

 

Thank. you for your quick response. 

 

I'll pass along your feedback to the team for review. 

 

Thank you!

Jenny

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New Here ,
Mar 09, 2021 Mar 09, 2021

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I'm having a similar problem on my Samsung Galaxy 21 5G...on the front camera it distorts my face.  When in portrait position is stretches left to right (top to bottom in landscape mode) I have tried both the 9:16 and the 3:4 aspect ratios.  The rear camera seems ok.

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Adobe Employee ,
Mar 09, 2021 Mar 09, 2021

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Hi moshe8, 

 

Thanks for getting in touch with us and providing your feedback regarding the front camera and your photos. 

 

I am sorry to hear that you're experiencing this issue. 

 

Would you mind sharing your before and after photos so we can further look into this? Please feel free to email your photos to us at pscamera@adobe.com if you'd prefer instead of posting here. 

 

We look forward to your response. 

 

Thank you!

Jenny

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Hi moshe8 It maybe a bug in the app, could I have a screenshot of the distortion? 

 

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New Here ,
Mar 18, 2021 Mar 18, 2021

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Screenshot_20210318-144035_Ps Camera.jpg

Screenshot_20210318-144040_Ps Camera.jpg

 there is the difference between landscape and portrait... it suits the same in 3:4 as 9:16

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hello moshe8, 

 

Thank you for providing your photos in both landscape and portrait. 

 

I have passed along your details, feedback, and photos to the team for review. 

 

We appreciate your patience while the team is looking into this.

 

Thank you!

Jenny

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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LATEST

Hi Bewinxed and moshe8, 

 

Thank you for your patience! I am responding with an update regarding the issues you both encountered with distortion. 

 

This issue is now resolved. Please update your app version to 1.2.2. 

 

Please let me know if you have any questions or encounter any new issues.

 

Thank you!

Jenny

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