Clone Stamp & Patch Tool Issues

[Colorful_Light2016]

I updated to Photoshop 27.1 this morning. My clone stamp tool and patch tool were working fine before the update. After the update, while trying to use either tool, I get the result shown in the photos attached. I click the mouse one time and get what you see. Please help!

[Jeff Arola]

I would try a reset of the Photoshop preferences by going to Edit>Preferences>General, click on Reset Preferences On Quit and then restart Photoshop.

[MarekMularczyk]

Does it happen on all images/all documents? Have you tried it on a new document?

[lindah58948373]

Today, trying to select areas I want to repair or remove, my selection areas have gone haywire.  See photos attached for what the selection areas are looking like. And then when I hit "okay", whatever is part of the selection area is removed, rather than just the little speck I was trying to remove in the first place. I have 

Windows 11 and Photoshop version 27.1.0

[Srishti Bali]

Hi @lindah58948373,

Thanks for reporting this. What you’re seeing is definitely unexpected. To help us investigate, could you please share a bit more information?

• Does this happen with all images or only specific files?

• If this issue occurs consistently, could you please record your full workflow in a short video and share it here?

Also, please try resetting Photoshop preferences manually (after taking a backup). You can follow the steps shared here: https://adobe.ly/4psCF9l. Let us know if that helps. 

Regards,

Srishti

[Daniele5C18]

Hello,
I use Microsoft Surface Pro 8, with Windows 11 (latest update).

The new version of Photoshop (27.1.0) is unusable on my machine.

The old 26.x versions are okay. However, in version 27.1.0, the clone tool is unusable.

I am sharing a video in which I show the same action (clone tool) on the same image, on the same machine, first with version 26 and then, five minutes later, with version 27.1.0.

The settings are the same, including the clone source settings (it does not depend on the clone source settings).

Thanks,

DM

[Noel Orridge]

Hi there! Thank you for reaching out! Sorry to hear about your issue. I couldn't reproduce this on my Windows machine. Moving this to discussions for now.

Please provide your system info so that we can take a deeper look. In Photoshop > Help > System info > Copy the contents into a text/Word file. You can share it via Google Drive, WeTransfer, or another public file-sharing platform. 

In the meantime, here are a few things you can try to fix this:

1) While the Clone Stamp Tool is selected, go to the menu Window > Clone Source to open the panel. In this panel, uncheck "Show Overlay".

2) Go to Edit > Preferences > Performance. Click on Advanced Settings and uncheck the "GPU compositing" option.

3) If the above doesn't work, go to the Performance section mentioned in step (2) and uncheck "Use Graphics Processor". If this works, your GPU drivers might be faulty. Please install the latest GPU drivers.

4) Reset Photoshop's preferences: Please back them up first. Here's how you do it: Backup and restore preferences, and here's how you reset them (please use the Manual method): Reset preferences

Hope this helps!

Please use @ when mentioning my username so that I can be notified as soon as possible.

[Daniele5C18]

@Noel Orridge 

Hi, thanks for your reply.

Unfortunately, suggestions 1, 2, and 3 did not help resolve the issue. I haven't tried resetting Photoshop preferences yet, but keep in mind that—with the same preferences—Photoshop 26.x works and Photoshop 27.1 does not.

In any case, I'll try tomorrow morning.

In the meantime, I'm sending you the system information file:

https://drive.google.com/file/d/1udUZmqimMc4PbrDu7m3NyRuJvLcG_-wF/view?usp=sharing

Let me know if you can solve it. In the meantime, I will be forced to downgrade to 26 tomorrow.

Thank you,

Daniele Muriano

[Ged_Traynor]

@Daniele5C18 "but keep in mind that—with the same preferences—Photoshop 26.x works and Photoshop 27.1 does not" each version of Photoshop has it’s own settings folder which is where the preferences are stored

[Daniele5C18]

Yes, you're right. When in doubt, I just gave it a try. Nothing changes.
I'll also report it to @Noel Orridge, who suggested this solution to me.

Thank you both,

dm

[Srishti Bali]

Hi @Daniele5C18

We’ve seen a few other users report similar issues, so I’ve merged your post with the existing thread. I’ve already flagged this to the Product team, and we request a little time to investigate it further. In the meantime, please share your System Info from the Photoshop Help menu—this will help us look into the issue more effectively.

Regards,

Srishti

[Daniele5C18]

Hello @Srishti Bali , thank you for your reply! I already shared the system information file in my reply above, here is the link to the file again
https://drive.google.com/file/d/1udUZmqimMc4PbrDu7m3NyRuJvLcG_-wF/view?usp=sharing
If you need anything else, I am available.
Have a nice day,
Daniele

[Aleke]

Hi @Daniele5C18, thanks for sharing!
I noticed your Intel(R) Iris(R) Xe Graphics drivers haven’t been updated in quite a while, about 37 months. Updating them could really help improve the performance of the clone tool. Here’s a guide to get you started:
https://adobe.ly/4oVhDiM
Thanks so much!
Alek

[Daniele5C18]

Hi @Aleke,

Yes, I updated the video drivers after you suggested I do so in another thread to solve the Lightroom problem (it didn't solve the Lightroom problem).

But then I haven't tried updating Photoshop again to see if it works with the new video drivers. I'll do that as soon as I get home and let you know, thanks!
Have a good day

[jeson_4033]

Thanks for sharing the details! It definitely looks like a performance bug in Photoshop 27.1.0, especially since the same tool works fine in 26.x on the same device. If your settings are identical, the issue is likely related to the latest update. Rolling back to 26.x for now is your best option until Adobe releases a fix. 👍