Dear Fellow Photoshop Elements Users,
With the new Mac OS 10.15 Catalina release, there have been a lot of questions regarding what the impact upon Adobe products will be. As a Mac and Adobe product user myself, I can empathize with your concern.
I know many of you have reached out via email to ask specific tech questions and about system requirements. I would recommend reading this thorough Helpx article written by our product experts
https://helpx.adobe.com/photoshop-elements/kb/elements-mac-64bit-compatibility.html
. Our team is actively testing and logging known issues, and our product team is diligently at work to resolve them for the next release. We are keeping a rolling log of known bugs that we are working to address here:
https://helpx.adobe.com/photoshop-elements/kb/macos-catalina-compatibility.html
Additionally, users have had issues with third party plug-ins that are not compatible. You can read more on this issue here: https://helpx.adobe.com/photoshop-elements/kb/crash-incompatible-plugins.html
I also wanted to do my best to address the larger question from the User community regarding CS6 incompatibility with 10.15, and the current subscription-based model. Technology innovation continues to forge ahead at an unprecedented pace, and our OS partners are releasing new versions faster and more frequently than before. Adobe must also move with our technology partners and update our applications with new OS releases to provide you, our creative users, with the best experience. If you’ve upgraded your OS to 10.15, you will discover that the installer for CS6 no longer works. Unfortunately, CS6 is built on technologically that isincompatible with the new OS at a foundational level.
If you are used to a perpetual license, the switch to a subscription may seem daunting. I remember when I made the switch myself and waiting for buyer’s remorse to set in. It didn’t. As a user, I discovered that bug fixes and improvements to the user interface were continually being updated. I was thrilled to find that my Adobe creative software was always in lockstep with my computer updates. When I had a hard-drive failure, I dreaded having to rebuild my vast Lr Catalog. I was overwhelmed thinking about the number of hours it would take to get everything back to where I had it—even having a backup. I cannot tell you what a relief it was that Lr simply downloaded all of my settings and photos from the cloud. I still reconnected my locally stored images and catalog to a newly downloaded Lr app, but a week’s long process took a whole 10 minutes.
I discovered as a user, the subscription-based model enables Adobe to respond to new OS releases actively and quickly push out new versions that address compatibility bugs and issues. Subscription-based models also allow our engineers to develop new features suggested by our user community actively. Things might feel a little bumpy immediately after an OS release, but we are working hard to ensure that the benefits will be far greater than the temporary discomfort.
Please know that your voice is heard. My team and I regularly share your requests and feedback with our product team. Your feedback is vital to helping us address issues so that we can push out the very best product updates to you so that you can continue to create.
Rebecca
Dear User,
Photoshop Elements 2019 and Premiere Elements 2019 contain some 32bit components which were not designed to work on macOS 10.15 Catalina. However, if you already upgraded to Catalina, and are facing issues launching/licensing the application, you can try the steps mentioned below.
Steps to try in case of Launch Failure in Elements 2019 on macOS 10.15:
- Install the application if you have already not installed it on your mac.
- Once the installation is scuccessfully completed, make sure you have an active internet connection and you are able to browse through Adobe.com on your browser.
- Clicking the below link will download a DMG file on your computer, move the downloaded DMG file on your desktop.
- Link to download: http://download.macromedia.com/pub/developer/prtk/Adobe_Provisioning_Toolkit_10_0_ALL.dmg
- Double click to Mount the DMG file on your desktop, once mounted successfully, you shoud see a folder named: Adobe Provisoning Toolkit Enterprise Edition
- Open the above folder and inside which you should see an executable file named as adobe_prtk
This file will be used to try and solve the problem.
How to use the above downloaded file in order to serialize the application:
- Open Terminal using Spotlight Search
- Write 'Sudo' followed by a space and then drag and drop the executable file adobe_prtk from the above mentioned folder, this will look like below:
- Further depending on the application from PSE or PRE, type one of the below commands:
- Photoshop Elements: --tool=Serialize --serial=1057485858554544585454545 --leid=V7{}PhotoshopElements-2019-Mac-GM --regsuppress=ss
- Premiere Elements: --tool=Serialize --serial=11432545254147858451125414 --leid=V7{}PremiereElements-2019-Mac-GM --regsuppress=ss
- The final command should look like this: sudo <Path to Prtk tool>\adobe_prtk --tool=Serialize --serial=1057485858554544585454545 --leid=V7{}PhotoshopElements-2019-Mac-GM --regsuppress=ss
- NOTE: Please note that the in RED color in the above command needs to be replaced with your 24 digit serial numbers and should not be confused with your redemption code or any other number.
- Once you have typed the command successfully, press Enter and it should ask you for your password.
- Enter your machine password
- Once correct password is entered and the command used as correct, the below message should be displayed.
Now try launching your application.
In case if you get anyother message other than what is displayed in the above screenshot, please share the command that you have used along with a screenshot of the message displayed. Please make sure that you hide your serial numbers before posting anything here, as this is a public forum and we do not want your serial numbers to be published 🙂
Hope this helps you to deal with Elements 2019 launch issue.
If the workaround works for you, please mark the reply as helpful so the other users can also know and try.
(EDITED) Some users have faced an issue that their Editor gets launched with the steps above, but Organizer does not. In this case, we can try the below command for organizer.
sudo <Path to Prtk tool>\adobe_prtk --tool=EULA –leid= V7{}ElementsOrganizer-2019-Mac-GM –eulasuppress
Happy to help you in case of any queries or issues that you encounter with the launch of Elements 2019 on macOS 10.15.
Regards
Vipin
Dear Fellow Photoshop Elements Users,
With the new Mac OS 10.15 Catalina release, there have been a lot of questions regarding what the impact upon Adobe products will be. As a Mac and Adobe product user myself, I can empathize with your concern.
I know many of you have reached out via email to ask specific tech questions and about system requirements. I would recommend reading this thorough Helpx article written by our product experts
https://helpx.adobe.com/photoshop-elements/kb/elements-mac-64bit-compatibility.html
. Our team is actively testing and logging known issues, and our product team is diligently at work to resolve them for the next release. We are keeping a rolling log of known bugs that we are working to address here:
https://helpx.adobe.com/photoshop-elements/kb/macos-catalina-compatibility.html
Additionally, users have had issues with third party plug-ins that are not compatible. You can read more on this issue here: https://helpx.adobe.com/photoshop-elements/kb/crash-incompatible-plugins.html
I also wanted to do my best to address the larger question from the User community regarding CS6 incompatibility with 10.15, and the current subscription-based model. Technology innovation continues to forge ahead at an unprecedented pace, and our OS partners are releasing new versions faster and more frequently than before. Adobe must also move with our technology partners and update our applications with new OS releases to provide you, our creative users, with the best experience. If you’ve upgraded your OS to 10.15, you will discover that the installer for CS6 no longer works. Unfortunately, CS6 is built on technologically that isincompatible with the new OS at a foundational level.
If you are used to a perpetual license, the switch to a subscription may seem daunting. I remember when I made the switch myself and waiting for buyer’s remorse to set in. It didn’t. As a user, I discovered that bug fixes and improvements to the user interface were continually being updated. I was thrilled to find that my Adobe creative software was always in lockstep with my computer updates. When I had a hard-drive failure, I dreaded having to rebuild my vast Lr Catalog. I was overwhelmed thinking about the number of hours it would take to get everything back to where I had it—even having a backup. I cannot tell you what a relief it was that Lr simply downloaded all of my settings and photos from the cloud. I still reconnected my locally stored images and catalog to a newly downloaded Lr app, but a week’s long process took a whole 10 minutes.
I discovered as a user, the subscription-based model enables Adobe to respond to new OS releases actively and quickly push out new versions that address compatibility bugs and issues. Subscription-based models also allow our engineers to develop new features suggested by our user community actively. Things might feel a little bumpy immediately after an OS release, but we are working hard to ensure that the benefits will be far greater than the temporary discomfort.
Please know that your voice is heard. My team and I regularly share your requests and feedback with our product team. Your feedback is vital to helping us address issues so that we can push out the very best product updates to you so that you can continue to create.
Rebecca
Dear User,
Photoshop Elements 2019 and Premiere Elements 2019 contain some 32bit components which were not designed to work on macOS 10.15 Catalina. However, if you already upgraded to Catalina, and are facing issues launching/licensing the application, you can try the steps mentioned below.
Steps to try in case of Launch Failure in Elements 2019 on macOS 10.15:
- Install the application if you have already not installed it on your mac.
- Once the installation is scuccessfully completed, make sure you have an active internet connection and you are able to browse through Adobe.com on your browser.
- Clicking the below link will download a DMG file on your computer, move the downloaded DMG file on your desktop.
- Link to download: http://download.macromedia.com/pub/developer/prtk/Adobe_Provisioning_Toolkit_10_0_ALL.dmg
- Double click to Mount the DMG file on your desktop, once mounted successfully, you shoud see a folder named: Adobe Provisoning Toolkit Enterprise Edition
- Open the above folder and inside which you should see an executable file named as adobe_prtk
This file will be used to try and solve the problem.
How to use the above downloaded file in order to serialize the application:
- Open Terminal using Spotlight Search
- Write 'Sudo' followed by a space and then drag and drop the executable file adobe_prtk from the above mentioned folder, this will look like below:
- Further depending on the application from PSE or PRE, type one of the below commands:
- Photoshop Elements: --tool=Serialize --serial=1057485858554544585454545 --leid=V7{}PhotoshopElements-2019-Mac-GM --regsuppress=ss
- Premiere Elements: --tool=Serialize --serial=11432545254147858451125414 --leid=V7{}PremiereElements-2019-Mac-GM --regsuppress=ss
- The final command should look like this: sudo <Path to Prtk tool>\adobe_prtk --tool=Serialize --serial=1057485858554544585454545 --leid=V7{}PhotoshopElements-2019-Mac-GM --regsuppress=ss
- NOTE: Please note that the in RED color in the above command needs to be replaced with your 24 digit serial numbers and should not be confused with your redemption code or any other number.
- Once you have typed the command successfully, press Enter and it should ask you for your password.
- Enter your machine password
- Once correct password is entered and the command used as correct, the below message should be displayed.
Now try launching your application.
In case if you get anyother message other than what is displayed in the above screenshot, please share the command that you have used along with a screenshot of the message displayed. Please make sure that you hide your serial numbers before posting anything here, as this is a public forum and we do not want your serial numbers to be published 🙂
Hope this helps you to deal with Elements 2019 launch issue.
If the workaround works for you, please mark the reply as helpful so the other users can also know and try.
(EDITED) Some users have faced an issue that their Editor gets launched with the steps above, but Organizer does not. In this case, we can try the below command for organizer.
sudo <Path to Prtk tool>\adobe_prtk --tool=EULA –leid= V7{}ElementsOrganizer-2019-Mac-GM –eulasuppress
Happy to help you in case of any queries or issues that you encounter with the launch of Elements 2019 on macOS 10.15.
Regards
Vipin
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