Premiere Pro failing to match multiple clips using timecode when all footage and audio was sync'd

[Ashley0432]

I have multiple clips from a recent production including footage from a Sony FX6, FX3 and separate audio files. A professional sound op had timecode sync'd both cameras to their audio files, which checks out according to the metadata in Premiere. 

But when I highlight all the clips in the bin and 'create multi-camera sequence' and set the sync point to timeode, it says failure to sync one or more clips because a match could not be found. 

I've had this issue before and never resolved it but at the same time, I regularly shoot using these cameras for other companies who never have an issue syncing them up, which leads me to think the cameras are fine so it must be a setting wrong on my computer? Any ideas?

[Ashley0432]

Update - In the project bin, all FX3/FX6 files are showing the correct timecode under 'Media Start' but if I show the metadata of 'Sound TC' 'Linear TC' or 'Aux TC' - they basically all show 0 or nothing. Oddly apart from a couple clips that are showing some random odd TCs under the linear TC that aren't accurate anyway. 

The media start is correct the actual real TC but should the others not being showing the correct ones as well?

[Sumeet Kumar Choubey]

Hi Ashley0432,

Welcome to the community! Could you please confirm if the devices were using a uniform timecode setup (free run or record run) at the time of capture? Also, if possible, please share a screenshot showing the timecode properties of the media files & the sync settings used while creating the multicam sequence. It will help the community guide you properly.

Thanks,

Sumeet