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Transcribe button is greyed out in main version (not Beta)

Participant ,
Jul 20, 2021 Jul 20, 2021

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I can no longer connect to the transcription servers as of this week. This is not a problem with the new Update - I am seeing it on v 15.2. I tried updating to 15.4 and the issue remains.

People in the Beta forum are also seeing this issue (https://community.adobe.com/t5/premiere-pro-beta/my-adobe-premiere-beta-version-is-not-doing-an-auto...) and the workaround there was to log out and back into Creative Cloud which didn't work for me.

I was a Beta early adopter of speech-to-text so I am wondering if this is to do with the handover of early adopter to all access on the release of 15.4.

Other info: Windows 10. Seeing problem on v15.2 and v15.4. Location: Cape Town (in case the servers are location based). All Apps account.


NickLear_0-1626787362348.png

 

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Explorer ,
Jul 20, 2021 Jul 20, 2021

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Same here on multiple devices.

No network connection.

macOS 11.4.

Premiere 15.4

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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Just updated to the 15.4 shipping version, transcribed a sequence and it worked quite nicely. So ... it's spotty or something?

 

Neil

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Explorer ,
Jul 20, 2021 Jul 20, 2021

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Yes, me too.

It's the official 15.4.
I'm in Europe. Maybe there is a network problem from different locations.

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Thank you for reporting this issue!

 

Please make sure that your network and firewall configuration allows outbound connections via https to the following hosts/domain names:

 

Speech to Text Service

Service Type: Audio Transcription

Service that provides

audio transcriptions for

video editing applications.

adobe.com

adobe.io

adobe-voice.adobe.io

adobe-voice-va7.adobe.io

adobe-voice-nld2.adobe.io

blob.core.windows.net

Premiere Pro

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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I have disabled my local firewall. Restarted Premiere Pro 15.4 but the button is greyed (Network error message).
Are there any tools for connections tests?

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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One simple test would be to open https://adobe-voice.adobe.io/ in a browser - if this produces an error in the browser like "Oauth token is not valid" - then you can at least reach the service.

 

The other thing to check is https://account.adobe.com/ to make sure your license is not displaying any warnings.

 

What license type are you using? (All Apps / Premiere Pro Single / Teams / Enterprise / EDU) ?

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Explorer ,
Jul 21, 2021 Jul 21, 2021

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Since my last post the button is blue now.
But to answer the questions. I can reach all URL and get the message "Oauth token is not valid".
I have following license "Creative Cloud All Apps plan with 1TB"

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New Here ,
Aug 29, 2021 Aug 29, 2021

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Hello, I have the same problem, I can't use the auto transcribe tool, I tried deactivating the firewall, but it doesn't help at all. Could it be because I'm using the 7 day free trial? This feature is the main reason I'm considering buying premiere, but I can't get it to work.

 

I read everything I could about this problem, I don't know how to solve it.

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Hi People,

 

Have successfully installed Premiere Pro 15.4 and rushed off to test the transcription/captioning. But I can't use it because I am not able to transcirbe because the button is greyed out. When I hover over it, I see a message telling me I am not approved for cloud subscription usage (in the attached image), Is this a team licence thing? If so, how do I/we resolve it?

 

Andrew

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi Andrew,

Sorry about this issue. Would you mind checking https://account.adobe.com/ to make sure your license is not expired or showing any warnings? If that is working, check the firewall settings to make sure a port is not blocked or anything.

 

Let me know what happens after checking.

 

Thanks,
Kevin 

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Thanks Kevin,

 

I suspcet its our firewal settings as my account is working fine. Our IT people are looking into it.


Andrew

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Hi all,

Just installed 15.4 on a PC, the transcript doesn't work at all. The button is greyout with the message "bad network response". I did the test on a Mac with 15.4: same error message. 

Any workaround?

Thanks,

Stéphane

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi Stéphane,

 

Sorry for your issue.

The feature seems to be working fine for me. Try connecting your computer to a different network. You could with your phone's hotspot.

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Olá,

 

Quando vou usar a ferramenta de Transcrição pede para conecta-se a Internet. Está tudo conectado e não sei como fazer para conectar no Premiere.

 

defaultn2k6ke2e64c3_0-1626885958123.png

 

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hi,

Sorry about that. Visit https://account.adobe.com/ to make sure your license is not expired or showing warnings. If that checks out, check the firewall settings to make sure no ports are blocked. If you are still having issues, kindly return and we'll troubleshoot.

 

Thanks,
Kevin

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New Here ,
Jul 26, 2021 Jul 26, 2021

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I just started having this problem! After checkinng my internet connection, restarting, and a few other trouble shoot options I noticed that there was an update on the creative cloud for Premiere Pro 15.4. It says in the description that it is introducing the text option. I was using it for months before, but my guess is that they are getting us out of the beta version and nmaking us all download the official update. Hope you got the help!

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Participant ,
Jul 21, 2021 Jul 21, 2021

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Today this problem went away for me, without doing anything. Thanks to any Adobe staff who are working on this.

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hey Nick,

Thanks for the feedback. Our engineers can make on the fly adjustments to services to tune them according to customer feedback. Can't do that with standard software. Pretty cool, eh? 

 

Thank You,

Kevin

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Participant ,
Jul 28, 2021 Jul 28, 2021

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Unf now when I click the button, it starts and then hangs on "Transcribing sequence (rendering audio)" with the blue progress bar all the way across. Even for a few seconds it doesn't get past this now.

NickLear_0-1627466096345.png

 

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Adobe Community Professional ,
Jul 28, 2021 Jul 28, 2021

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Nick, this is a different problem than the ones I have noticed in the forum. They have usually been a network error or greyed out button. Another user yesterday reported this "rendering audio" issue.

 

https://community.adobe.com/t5/premiere-pro/transcription-doesn-t-work-for-me-on-the-lastest-update-...

 

This just started hapening to you after working correctly in your version? Test with a new sequence and simple option.

 

Stan

 

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Participant ,
Aug 12, 2021 Aug 12, 2021

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Agreed, it's a different problem. Luckily it has gone away now. I did trash prefs and all the cache and that might have been the fix or it was a server issue that lasted for a few days and went away. But all good now.

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New Here ,
Aug 04, 2021 Aug 04, 2021

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We are seeing the same 'Received bad network response' error on a coupel of Macs both in teh office and at home.
We are using 'Creative Cloud All Apps for HED - Shared Device' license rather than personal CC Subscriptions - should this make any difference to teh availability of this servie, as users still sign in to use the product?. (Beta worked OK)

Thanks

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Explorer ,
Aug 04, 2021 Aug 04, 2021

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Thank you for this additional information.

 

Shared device licensing does make a difference to the cloud service. Does this not work in general or only on some of the machines?

 

Best regards,

 Alexander

 

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Hi - The Beta was working fine for once of our team that signed up to the beta version, but since updating Premier Pro to the latest version, we are seeing this error on both of our Mac's we have tried this on for the transcribing feature.

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