Premiere Pro 2020 Choppy / Stuttering Playback in Program Monitor ONLY

Explorer ,
Dec 06, 2019

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First off, i'm using a Mac Mini (2018) running Mojave.... 3.2 GHz Intel Core i7 w/ 32 GB 2667 MHz DDR4 Memory and a Radeon RX Vega 64 8 GB which is running through a Razor Core X.

 

I've never had any issues editing or playing back footage using Premiere Pro 2019. Occasionally if playing back 6K footage i've had to knock the plaback quality down to 1/2, however this computer runs like a breeze.

 

I've upgraded to PP2020 and since updating I'm experiencing choppy playback when playing back the timeline. No effects. No changes to footage. Doesn't mattter if I playback at 1/8, 1/4 or 1/2....it stutters.

 

If I simply preview the clip from the project in the source monitor (not off the timeline) it plays back perfectly at FULL QUALITY. Once I drag that clip into the timeline and playback the program monitor i've got issues. It's simply unwatchable and impossible to edit with.

 

This is only 1920 x 1080 Pro Res 422 footage, nothing crazy. The project worked perfectly in Premiere Pro 2019 and still does without any stuttering.

 

I have attempted to simply update the project in 2020, as well as importing the legacy project and then finally starting a whole new project and importing the footage again to see if it was a migration issue.

 

Nothing is working.

 

I'll be using PP2019 until this gets sorted, however I'm wondering if anyone else is having similar issues? I've attached a download link to a screen capture of how the issue looks here >>> https://we.tl/t-4uFeLm1gl9Playback Issue - Screen Capture 

 

 

--UPDATE-- FIX

 

Ok so it's taken the better part of a year, endless hopeless conversations begging Adobe to help us only to be hit with the same "you don't have enough RAM" comments..... I seem to have found the fix for my problem which was quite a specific issue.

 

I believe it had more to do with the settings of my LG 34" 5k2k monitor. 

 

So....my normal setting (using EasyRes) was 3840 x 1620 (Retina 2x) which gave the screen a super crisp look with plenty of room in Premiere. Whenever on this resolution the timeline monitor would not playback properly....Premiere frames dropped light would remain GREEN meaning Premiere doesn't think it's dropping frames. Source monitor, as stated before would play back perfectly.

 

For some reason the other day Premiere 2020 ran a project file perfectly..... I couldn't figure out why. I then went back to my EasyRes settings and noticed my resolution was set to 3840 x 1620 as per usual, however the setting was on (Standard 1x) instead of (Retina 2x). It's as simple as this unfortunately. If you're using an eGPU where you're using some software to get the best resolution from your monitor you may need to check this setting as something as simple aas having the monitor res set to Retina 2x was impacting playyback in the timeline/program monitor.

 

Hope this does the trick for some/most/all of you.Screen Shot 2020-09-11 at 8.04.42 am.png

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Hardware or GPU, Performance

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Dec 06, 2019 9
149 Replies 149
Explorer ,
Feb 07, 2020

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Still waiting Adobe.......still waiting. 

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Feb 07, 2020 1
Community Beginner ,
Feb 12, 2020

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Still not fixed?

 

Before I found this thread I did a full Creative Cloud uninstall and reinstall, then did a clean Windows install, then tried swapping in a friends GTX 1080 (I use a 2080Ti), then bought new RAM, then bought a new M.2 SSD for my operating system (C:) drive and did another clean Windows install, and then starting having a panic attack when none of that worked.

 

This is so not okay when it comes to software that professionals rely on. Thankfully I found this thread and learned how to downgrade my project file to Premiere 2019 using Keka. This was an expensive problem. Aside from the PC parts I bought that I thought might have been the culprit, I also ended up heavily discounting the job I was on to save face with my clients for missing the due date.

 

My answer to the "How likely are you to recommend this product to a friend?" question on the Adobe surveys has completley changed after this headache.

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Feb 12, 2020 3
New Here ,
Feb 18, 2020

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I've been having similar problems. I thought it was my computer, but sounds like that's not the case. Has anyone had any successful fixes? 

 

update: 

After talking with support, they had me change my playback video to quicktime and have me rendering my files as i'm going. i wasn't doing that before (i'm new to this). And it's worked! No more choppy playback!

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Feb 18, 2020 1
Adobe Employee ,
Mar 05, 2020

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Nath,

I'm trying to assist, but a forum post is not a support ticket: this is only a user to user forum with some assistance from Adobe staff. If you need a support ticket and a direct line to support via chat or phone, please contact them here. Sorry for the frustration.

 

Thanks,
Kevin

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Mar 05, 2020 0
Adobe Employee ,
Feb 24, 2020

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Nath,

What kind of media drives are you using? How are they connected? You didn't mention.

Please try disabling High Quality Playback in the Program Monitor. That may help performance.

Finally, perform all the troubleshooting steps in this article.

Pay attention in particular to resetting R/W permissions for all Adobe folders. That can really help too.

 

Thanks,
Kevin

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Feb 24, 2020 0
Explorer ,
Feb 24, 2020

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Hey Kevin,

 

The odd thing is mainly due to the fact ALL media is playing perfectly in the source montor. All the way up to 6K footage. Flawlessly. However once it's in a timeline and played back in the program monitor it's a weird stutter. I attached files to download in my original post which shows the issues in real time.

 

It's not a disk issue. I only use SSD's and the fact that these projects have all been running flawlessly in PP2019 doesn't explain why they're not working in PP2020. AND the fact that not only have I attempted to re-import and start new projects with new footage that runs perfectly in PP2019 doesn't explain why the program monitor can not play back footage at any resolution. Not Full, 1/2, 1/4, 1/8 or 1/16. But in the source monitor it does.....

 

Lots of people (like you can see in the thread) are experiencing the exact same issue. It's not a speed thing, not a disk thing, not a file type thing, not an OS thing....it's only a PP2020 issue. It's happening on multiple machines running both Mojave and Catalina....and these same issues are not presenting themselves in PP2019. Any further assistance would be greatly appreciated.

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Feb 24, 2020 2
Adobe Employee ,
Feb 24, 2020

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Hi, 

Very well. I would still try going through my troubleshooting steps, like repairing R/W permissions which, IMO, all Mac users should do every time you update macOS.

 

Here's something, though: Which renderer are you using for Mercury Playback Engine? What happens if you try a different renderer, like OpenCL (if you are using Metal). What happens with Software Only?

 

Let me know.

 

Thanks,
Kevin

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Feb 24, 2020 0
Explorer ,
Feb 24, 2020

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Have tried Metal as the default on PP2020, then tried the OpenCL option which I was using on 2019, then as a last resort Software Only.....each option only got progressively worse.

 

I think we're neglecting the odd thing in playback...... Source Monitor playback is perfect, Timeline playback is not. Surely if this was a rendering issue it would result in choppy playback in all monitoring??

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Feb 24, 2020 0
Adobe Employee ,
Feb 24, 2020

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I know you said you are running ProRes files, but I wonder if your situation might be related to the iGPU and Quick Sync. Do you have Hardware Accelerated Decoding available in Preferences > Media or not? Wondering if it might make a difference. It would if these files were H.264.

 

Please also check Audio Hardware Preferences to see if those are set up OK.

 

Thanks,
Kevin

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Feb 24, 2020 0
Explorer ,
Feb 24, 2020

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Hardware Accelerated Decoding is available in Prefs and ticked. Also switched it off, restarted, no change in performance.

 

Audio Hardware doesn't give me any drop down options apart from being able to choose my Default Output...all other options show 1 choice only which is selected.

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Feb 24, 2020 0
Adobe Employee ,
Feb 25, 2020

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Is High Quality playback disabled in the Program Monitor? 

 

Thanks,
Kevin

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Feb 25, 2020 0
Explorer ,
Feb 24, 2020

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Just thought i'd upload another screengrab so everyone can see if they're experiencing the exact same issue. What you're looking at is both files as raw footage (zero effects) - When i double click the clip for it to play in the SOURCE MONITOR it plays back perfectly. The timeline was created by "making a new sequence from clip"....so there shouldn't be any timeline preference issues. When playing back from the timeline directly there is an odd stutter. This does not look like the usual playback stutter due to performance which changes when you alter the quality of playback (which I also do in this screengrab). You get the exact same stutter.

 

This same clip works in Premiere Pro 2019. In the Source AND Timeline monitors.

 

FOOTAGE DOWNLOAD EXAMPLE > https://we.tl/t-DUNJr8hdc4

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Feb 24, 2020 0
Adobe Employee ,
Feb 25, 2020

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Nath,

Engineering would like a sample file and a copy of your project if at all possible.

 

Thanks,
Kevin

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Feb 25, 2020 0
Explorer ,
Feb 25, 2020

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I'll go one better... in this download link >> https://we.tl/t-0Cicg5QqeI

 

I've included 1 sample clip. The type of clip is irreleveant as all clips arent' working.... however i've created a PP2019 project and a PP2020 project. The 2019 project runs perfectly while the Timeline monitor in the 2020 project is the one having issues.

 

I've also included another screen capture showing you the 2019 project working (both source and timeline) and the 2020 (source working, timeline stuttering).

 

Thanks Kevin

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Feb 25, 2020 0
Engaged ,
Feb 25, 2020

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Hi Kevin, as Nath mentioned we appreciate the attempt at troubleshooting but just like many of us have described its not our systems its PPCC2020. So as an Adobe employee with the inside influence, we would hope you can get this info directly to the engineers to correct this performance issue so many users are experiencing. PPCC2019 does not have these issues. So please have adobe listen to its users and address this matter. 

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Feb 25, 2020 0
Explorer ,
Feb 25, 2020

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Just posting this in case anyone wants to download and give it a shot - it's simply a 1 clip project file link that has both PP2019 and PP2020 options. https://we.tl/t-0Cicg5QqeI

 

I obviously have no trouble with playback in source and timeline monitors in 2019, but in 2020 my source monitor runs perfectly while the timeline stutters. Quality of playback does not alter any quality/stutter.

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Feb 25, 2020 1
Explorer ,
Feb 25, 2020

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On my work PC, source monitor seems to play a bit smoother than timeline view. But on my home PC (even more specced) the monitor is as crap, regardless of quality setting. If you try change play point forth and back and then play - im sure source will lag too

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Feb 25, 2020 0
Adobe Employee ,
Feb 26, 2020

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system specs - nothing specialsystem specs - nothing special Your footage works perfectly on my Mac. 

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Feb 26, 2020 0
Community Beginner ,
Feb 28, 2020

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I have the exact same issue, it's really annoying. 

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Feb 28, 2020 0
Adobe Employee ,
Mar 05, 2020

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Bailin,

Can I get the system specifics you are running?

 

Thanks,
Kevin

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Mar 05, 2020 0