Account sync issues

[jeremi_7685]

[Moderator cured formatting issues.]

Good morning. I'm receiving emails about my files being sold. Unfortunately, I can't access them because I need to sync my old Fotolia account with Adobe. But that can't be done because it's impossible to log into my Fotolia account. And it's a vicious circle. Contacting Adobe support doesn't help. Any advice? Thank you very much. For clarification, here's a screenshot of the page I'm stuck on.

[Nancy OShea]

Fotolia has been gone for years. 

If you didn't convert your Fotolia account to Adobe Stock, you can't connect to it now.  It's gone.

Keep contacting Stock Contributor Support. At this late date, only they can help you. 

[jeremi_7685]

Thank you. I understand. The problem is that I tried talking to them. They keep switching back and forth (four times) and forth and can't do anything. I keep getting emails about my files being sold, but I can't access them or the money. It's insane. When I go to the Stock Contributor website, the system automatically redirects me to Fotolia. It really shouldn't be like this.

[Nancy OShea]

There is nothing that fellow users in this community can do. I'm sorry. 

[jeremi_7685]

It's understandable that the community can't help. But the lack of support from Adobe is a scandal. Especially since the system constantly redirects me to the Fotolia website. I can't even email them. Only vulgar words come to mind. Thank you for your reply. Have a good day.

It's understandable that the community can't help. But the lack of support from Adobe is a scandal. Especially since the system constantly redirects me to the Fotolia website. I can't even email them.  Thank you for your reply. Have a good day