Urgent: Phone Verification Issue - Bangladesh (+880) Not Supported / Error Occurred (Case #00463730)

[Md.Syed]

Hello Adobe Stock Team and Community Members,

I am from Bangladesh trying to set up a new Adobe Stock Contributor account.

Issue Details:
- During phone verification, Bangladesh (+880) is not available in the country dropdown, OR
- I get the error "An error occurred while performing this action", OR
- Verification code is not received.

I have tried multiple browsers, incognito mode, different devices, and waited several days.

I already have an open support case (via contributor-support@adobe.com), but no response yet after several days.

Request:
Please manually verify my account or provide an alternative method so I can complete setup and start contributing.

Attached: Screenshots of the welcome/security screen, error message, and country dropdown issue.

Thank you for your help!

(Moderator removes personal identification information)

[Jill_C]

The Adobe Stock Contributor Support team does not monitor this forum, so you will receive no response here. Since you've already contacted them and received a support ticket, you'll just have to wait for a response via that channel. Also note that, per the rules of this forum, you are not supposed to post any personally identifying info here, including your email address.

[RALPH_L]

This issue is already known, It appears as though Adobe is not registering new contributors from Bangledesh. That is why your area code is not listed in the dropdown.

[jacquelingphoto2017]

Hi @Md.Syed,

Verifying you telephone number is not supported on the Adobe platform. If you have done the following and submit it, the only thing left for you to do is wait. Adobe staff does not monitor the communities and so will most likely not see your post. The waiting might take a while.

Go select "Contact us" from your contributor account page.

• Select the main category as Account.
• Provide detailed information about the error you are encountering, the exact message you see, the steps you have already taken, and specify that you are trying to verify a phone number from Bangladesh.
• Submit

Best wishes

Jacquelin

[Md.Syed]

Solved the issue . Thanks

[Jill_C]

How was it solved? Many others have reported the same issue, so it would be helpful to understand what steps you took to solve it.

[jacquelingphoto2017]

You are welcome @Md.Syed .

Best wishes

Jacquelin

[Md.Syed]

Solved the issue . Thanks

[Abambo]

Solved the issue . Thanks

By @Md.Syed

How?