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Adobe Stock error after renewing subscription

New Here ,
Oct 10, 2019 Oct 10, 2019

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Hello there everyone,

 

I come to you in search for answers because I'm frustrated after 2 hours of TRYING TO FIND A CONTACT SUPPORT BUTTON or FILE A TICKET. Jesus Christ .... I have never encountered a website where I had such big dificulties in finding help....

 

I've had  a billing issue when renewing my subscription for my Adobe Stock and Adobe programs plan, and it took me 5 days to fix it. And today I fixed it and i updated my payment plan, the money was successfully transfered and my programs started working properly again. BUT Freaking adobe stock didn't.

 

I got this error message :

Error

We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

 

Then I downloaded the limited access repair tool.

 

NOW whenever I try to access Adobe stock, I CAN'T SEE ANY PAGE !!!!

Whatever page I try to access I get this:

 

Screenshot_1.png

 

Page not found, whatever button I click even the sign in button, i get that cute kitty astronaut error. It is freaking frustrating as I'm working with a tight deadline on a project and I'm at a standstill because of this.

 

Someone please help me, I'm desperate!

 

Where do I go to submitt a ticket? or send an e-mail or even call someone , dear God...

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Adobe Employee ,
Oct 10, 2019 Oct 10, 2019

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Hi L.,

Thank you for reaching out on the forums. Can you tell me what URL was displaying this error please? It isn't included in your screenshot.

 

EBQ

EBQ

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New Here ,
Oct 13, 2019 Oct 13, 2019

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it was the same on all the pages I tried accessing. Home page, Sign in, browse etc.

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New Here ,
Oct 13, 2019 Oct 13, 2019

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Somehow it's fixed now and I also received my renewed sub. image "supply" but it was very unpleasant to lose 2 days of work.... and now I'm hit in the face with a Photoshop error....not even a day after the stock problem got solved....

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Adobe Employee ,
Oct 14, 2019 Oct 14, 2019

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Hi L.,
I'm am glad that the Adobe Stock site is working.

For the Photoshop issue please post on the Photoshop forums: https://community.adobe.com/t5/Photoshop/bd-p/photoshop

Include a screenshot of the error and what steps brought you to the error. 

 

EBQ

EBQ

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