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Adobe Stock Licenses Disappeared!

New Here ,
Mar 09, 2020 Mar 09, 2020

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Hello,

 

My account has been active for years and I have not used my 10 image download for months now.

I see that I only the 10 credits and none of my previous credits are active.

What could be the issue?

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Account management, Troubleshooting

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Adobe Employee ,
Mar 09, 2020 Mar 09, 2020

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

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Adobe Community Professional ,
Mar 10, 2020 Mar 10, 2020

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If I understand you well, you have a subscription of 10 images per month and you did not use your contigent for some time?

The ten images per month pile up for a stock of 120 unused credits in a year. After that the oldest contingent will expire, so the maximum of credits available is 120.

If this is not happening like this, you need to contact customer care by clicking the little callout at the buttom right of the page here: https://helpx.adobe.com/contact.html

Abambo
via mobile phone.
ABAMBO | Hard- and Software Engineer | Photographer

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