Adobe Stock Preview in Photoshop - Collection VS Download quality

[Nadine M.]

Hey everyone,

today I found a weird behavior and hopefully someone has an explanation.

Use case: I am working with Adobe Stock Collections, accessing them in Photoshop and dragging them into the program to create quick drafts. After the stock items are decided, I license them and the preview placeholders are automatically replaced with the original resolution image. This worked fine until last week.

Today, I dragged an (not yet licenced) Adobe Stock item from the collection into Photoshop and was already wondering why it is so small, since this is unusual from previous behavior. Next I noticed, there are no watermarks (also unusual from previous behavior). The resolution is of course bad, because it's just a placeholder, but much worse than what I am used to.

So I went to Adobe Stock website, downloaded the preview file for the same asset and it has watermarks and a better resolution (like what I am used to from working with collections before).

Can anyone tell me why there is a difference and more important, if there is any possibility to have the same quality like downloaded preview when working with collections again? I recently changed my Adobe Stock Account, is there maybe a setting I need to tick or something?

Thank you,
Nadine

[Abambo]

There is no specific setting, and the quality should be equal to the watermarked asset. This lets me think that there is either a user error (please review your workflow, it happens to me too, that I change someting in my workflow, without directly noticing), or there is a bug in the workflow. I would stongly suggest that it is the first, as with a bug the forum would explode.