Downloaded image is blank

[Neil5E6E]

I am trying to download a licensed file (310384306) but all I see is a blank white page. I have tried logging out/in, different browsers, and clearing my cache which I saw suggested on a previous thread. No luck. How do I get help with this?

Thank you.

[EvilBugQueen1]

Locking this thread since it was posted again here: https://community.adobe.com/t5/stock/blank-images-from-stock/m-p/11503671?page=1#M55064