Unknown "Adobe Websales 800-833-6687" Charge on credit card

New Here ,
Jul 17, 2022 Jul 17, 2022

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Hello,

 

I recieved an unexpected $31.86 charge on my credit card.  I reviewed my account and found no "active plans" and the last listed charges/invoices were acrobat DC in 12/2020 and the photography plan 5/2020.  Those were both canceled successfully in 2020.

 

I do not know where this new charge originated from.  I reviewed my activity with adobe 12 months ago and cannot find any annual subscriptions I activated.

 

I would like a refund.

 

Thank you,

Rick

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Account management , Billing

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jul 17, 2022 Jul 17, 2022

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LATEST
  • Did you order Acrobat for a mobile device from Google Play or Apple Store?
  • Do you have a second Adobe account under another email address?
  • Did you have family members who may have ordered with that card?  

If you're certain you or a family member didn't order anything, contact your bank/cc company. Your account may have been compromised.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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