I wasted TONS of time on this already and hoping for someone with some technical depth on the Adobe team to chime in. I'm an experienced software professional - please don't ask questions such as: Are you connected to the internet? Or any other silly/annoying questions as was asked in the other few threads associated with this issue.
I am running Win 2019 server. I have the latest version of adobe acrobat reader installed. It's running fine. I do have a paid adobe pro subscriction and trying to use OCR features and such. When I click the OCR button, adobe reader is asking me to upgrade. I go through the menus and process and do the upgrade. In the meantime, Adobe closes all applications, pdfs, etc.. At the end of the upgrade- when I try to open any document I run into the error above. See image for screenshot. The links in the prompt don't lead to anywhere good by the way. I followed them and the instructions in those page(s). More below.
I uninstalled everything and ran every cleaning tool known to mankind (acrobat, cloud, etc). By the way - I never asked to installed cloud or sync components, but adobe, in its infinite wisdome, shoved it down my throat and laid down the bits on my computer anyhow.
After uninstallation and cleanup, I tried different ways and binaries to install the latest adobe acrobat pro (e.g., logging onto the online portal, getting installers from there, etc..).
All paths lead to the same result.
Some things to note:
1) Adobe does not remove the scheduled tasks after uninstall. I removed those manually.
2) Adove does not remove the win services after uninstall. I didn't play with removing those.
3) I can confirm that there are no files left under c:\progrram files\adobe\
4) I did not check the registry for any junk left behind. Who has the time...
The issue "feels" like one of two things:
i) Junk left behind; or
ii) Some issue specific to my OS
I tried changing the compatibility of the adobe acrobat executable but that resulted in a slew of other issues relating to safe mode, etc.. Nothing good came out of that. Happy to try more things if anyone has good suggestions.
I'm stuck but I want to give Adobe a few more shots at fixing this before I uninstall everything, cancel my subscription, and move to SterlingPDF or the plathera of other good solutions out there.
Help? Please? Any software devs out there on the adobe side want to take a stab at this? This has cost me a lot already. Begging for a solution.
[Moved by moderator from the Using the Community forum (which is the forum for issues using the forums)]
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