PDF Preview Handler missing in Outlook 365 Trust Center

[DrBob]

One of my machines refuses to preview PDF files.

I have noticed that the PDF Preview Handler is missing from the file previewer list in the Outlook trust centre.

I have done a full repair of of Office 365. I have also uninstalled and re-installed Acrobat Reader.

Still no PDF Preview Handler.

How can I get it installed?

Thanks,

[Amal.]

Hi there

Hope you are doing well and sorry to hear that. As described, One of the machines refuses to preview PDF files.

Are you trying to preview a PDF attachment in the reading pane in Outlook and click preview? If yes, do you get any error message? Please share the screenshot of the same for a better understanding.

Also I have found a similar discussion  on MS support page https://social.technet.microsoft.com/wiki/contents/articles/53322.outlook-problem-with-pdf-preview-h... , please check the steps/suggestions provided and see if that works for you.

Regards

Amal

[DrBob]

For some reason I cannot post a reply.

[DrBob]

OK, that worked.  I'll try again.

Thanks; I had already found that article but nothign fixed the problem

I also found this: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

But that did not fix the problem.

The problem is shown in the attachment.

Bob

[Amal.]

Hi there

We are sorry to hear that the issue still exists. Please try the workaround mentioned in the Microsoft help page i have found https://support.microsoft.com/en-us/office/outlook-attachment-preview-failure-88020c8e-43ae-4582-955... and see if that works.

If it still doesn't work, also please try to get in touch with the MS Support team for more information.

Regards

Amal

[DrBob]

Did you get the reply I just posted?  It isn't showing up here.

Bob

[defaultayugifak2w5b]

Hi, I also have the same problem with Outlook 365. DrBob were you able to resolve this problem?

Thanks,

KK

[DrBob]

No, not yet.

Bob

[Amal.]

Hi there

We are sorry to hear that. Would you mind sharing the version of the Widows OS and the build you are using?

Please try to update the Winows OS and the build to the latest version and reboot the computer once and see if that works for you.

Regards

Amal

[Amal.]

Hi there

We are sorry to hear that. Would you mind sharing the version of the Widows OS and the build you are using?

Please try to update the Winows OS and the build to the latest version and reboot the computer once and see if that works for you.

Regards

Amal

[DrBob]

Hi Amal, I tried posting a reply yesterday but it seems to have disappeared. Let me try again:

You suggested this article:  https://support.microsoft.com/en-us/office/outlook-attachment-preview-failure-88020c8e-43ae-4582-955...

It didn't make any difference because Outlook /Office is missing the "PDF Preview Handler".

Look at the attached images. They are all all snapshots of the File Previewing Options in the Office Trust Center attachment handling page.

1 -  This is from a PC that IS working.  Notice the "PDF Preview Handler" entry.

2 -  This is from a brand new installation of Office on a clean install of windows 10.  This is also what the machine with the problem looks like. Notice the absence of the "PDF Preview Handler" entry.

3 - This is from the same machine, but AFTER I installed Acrobat Reader. Notice the "PDF Preview Handler" entry.

Unfortunately, on the problem machine uninstalling and re-installing Acrobat Reader hasn't re-created the "PDF Preview Handler" entry.

So, this is clearly an Adobe issue, and not a Microsoft issue.

I need a way of re-creating the  "PDF Preview Handler" entry.

Bob

[Amal.]

Hi Bob

Thank you for sharing the information. Please try to update the Win 10 version to build version 2004, 20H2, or 21H1 as described in the MS help page https://support.microsoft.com/en-us/windows/get-the-windows-10-may-2021-update-7d20e88c-0568-483a-37... and reboot the computer once and see if that works for you.

Regards

Amal

[Amal.]

Hi Bob

Thank you for sharing the information. Please try to update the Win 10 version to build version 2004, 20H2, or 21H1 as described in the MS help page https://support.microsoft.com/en-us/windows/get-the-windows-10-may-2021-update-7d20e88c-0568-483a-37... and reboot the computer once and see if that works for you.

Regards

Amal

[DrBob]

The PC is already at that level. See attached.

Again, this is an Adobe problem, not a windows or Office problem.

I need a way of re-creating the  "PDF Preview Handler" entry.  Can you provide one?

Bob

[TheQ67]

Same problem

[DrBob]

It seems a distressingly common problem given how much I found with a Google search.

It should be easy to fix for Adobe.

Bob

[Kamil O. · Accepted solution]

Hi Guys,

I just spent a day trying to figure out what the issue was.

What worked for me it putting both, office and adobe on the same 32bit version.

As we rollout office 32 bit as standard, i didnt want to change this. Instead i uninstalled 64 bit adobe and re-installed 32bit. This has resolved the issue for me and a client. Hope it works for you guys!

Kam

[defaultayugifak2w5b]

Great news. How do I download a 32bit version in Australia?  The only download I can find is the 64bit version.

Thanks.

[Kamil O.]

Hi,

Please see below, hope that helps you!

https://get.adobe.com/reader/

Kam

[defaultayugifak2w5b]

Thank you Kam - problem solved!!!

[TheQ67]

Worked for me also.

Thanks so much Kam for doing all the work on this.

Cheers

Mike

[MichaelExFairlight]

YES! That worked for me.  You have to select "Do you have a different language or operating system".  Then in Step 1 select Windows 10, and in Step 3 select the 32-bit version. Thanks Kam. 

[WK0101]

Spot on! Worked for me. 

[Brittany23062589oqb5]

thank you, Kam!  this also worked for me

[Shaz775]

Thank you so much. This has been driving me crazy for months. Such an easy fix with the right help. ☺

[DrBob]

Spot on!  That fixed it for me.

Now Adobe, why couldn't you have done that?  You could have asked if the "bits" matched.

Very poor support Adobe.

Bob

[Kamil O.]

Awesome guys! Glad its sorted for you too 🙂

Kam