Creative Cloud Content Manager is damaged

[Karen JR]

Hi there

I came across this issue of the Creative Cloud Content Manager "is damaged" error message after I updated my macOS to Sequoia. I saw the other post that has the same issue and uninstalled and reinstalled the Creative Cloud and apps, but it still keeps showing up whenever I do a move on any Adobe software (like opening the app, opening a file, or any clicks on the software; the error message keeps popping up.

I'm wondering how I can solve this issue, as I've already uninstalled and reinstalled everything and restarted my laptop. Really stuck here. Please, if anyone knows how I can solve this issue would be really grateful!

The Creative Cloud Content Manager is under Adobe Creative Cloud Experience > CCXProcess.

Best,

Karen

 

[kglad · Accepted solution]

skip to a clean install:

reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails and you have windows, open your control panel > add/remove programs > cc desktop app > repair

if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials>

if that fails, you probably have a corrupt user account. google your os and how to create a new one.

[Karen JR · Accepted solution]

Hi,

Thanks for sending this step-by-step guide. I followed it, and it didn't resolve the issue.

However, I ended up manually deleting everything that was marked/named Adobe on my macOS, along with uninstalling the app, restarting the laptop, installing the Creative Cloud Desktop app - and I guess it's now running. I think maybe the uninstalling process I followed didn't end up cleaning everything, and some were still left with the older app/folder that the reinstall cannot overwrite. 

Appreciate much support! 

[kglad]

congrats on getting past that error.